Let me help share a few things which can be the reason why your customers aren't receiving an emailed invoice and guide how to let them receive it successfully.
To start with, consider asking your customers to check the Spam or Junk folders of their email accounts. In most scenarios from customers, like you, with the same experience, we're able to see them after checking these folders.
But if those folders do not contain any emailed invoices, let update your email address to make sure that your customers will receive the invoices. Let me show you how:
However, if the same thing continues, let's proceed to the Solution 2 and Solution 3 steps outlined in this article: Solutions for when Customers aren't Receiving your Emails.
Additionally, you can also browse for the content of this helpful article in case you need the different methods you can start using in accepting payments from your customers: How to let Customers Pay their Invoices?
If there's anything else that I can help you with aside from processing online invoices, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe always!
Your offered solutions did not correct the issue. I have instructed all recipients to check spam and junk folders, all good there, no invoice emails found there but one!
I verified that My Company email was correct as directed...
Most customers received their invoices to their inboxes...out of 65+ approx. 1/4 did not receive the emailed invoice. I have resent several email invoices and some received them and others received them after several resends.
Fortunately, I Bcc all invoice emails to make sure they are sent. So my current work-around is to then 'forward' those Bcc'd emails to the customer, which seems to work. But WOW!!! what a bunch of extra work and embarrassment (for QBO too) which makes me look like a real bafoon! Thanks!
I also tried to access a link you provided but when click on the link it showed a warning badge "DENIED ACCESS"...
Can you please offer a real solution to resolve this ridiculous and embarrassing issue?!? It worked seamlessly in the Desktop version...can't be rocket science?!?
Hello there, an254.
I appreciate you for sharing your experience with the sent invoices not being received by your customers.
The steps shared by Jonpril are the basic solutions used to fix your concern. Since it's not working, I recommend contacting our QuickBooks Support so they can investigate this further. You can also provide them the link to this thread so they'll know the steps you've already performed and will take it from there.
Here's how to reach our support:
You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.
Also, I've tried all the links provided in the previous answer and it's all working. With that, you'll want to open the links on an incognito browser or use another supported browser to be thorough.
Should you have anything else you'd like to go over while working invoices, feel free to reach out to us again. I'm always here to assist you further