Qickbooks app crashing

I appreciate you for bringing this to our attention, @CML5.

I know how challenging it is not to be able to sign in to your QuickBooks Online (QBO) mobile app. Let me provide you with some tips on how we can resolve this and access your account properly.

To start, it's possible that you've encountered this issue due to the system requirements for QBO mobile.

For best results on your mobile device, use the following:

iPhone / iPad

• iOS 11.1 or newer.
• Safari browser with Private Mode Off to allow cookies which are required for QuickBooks Online.
• Other browsers such as Chrome and Dolphin are not supported on iOS but may work.

Let's also perform some troubleshooting steps to fix the performance issue.

Here's how:

1. Go to your device's Settings and select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, select the Offload App.

For future reference, you can check this article to guide you on which QBO features are supported on mobile devices: Compare mobile app features.

Please know that I'm just a reply away if you need additional assistance with accessing your QBO mobile. 

I have been having the same issue. I did exactly what the original poster did: delete and reinstall app, restart, iPhone, and still attachments won’t open and cause app to crash. 

I also did what you recommended in your reply which was to offload all unused apps. That did not help either. 

Please fix this as it makes me unable to do my job while out of the office. I must be able to open the attachments.

I appreciate all the efforts you have made in troubleshooting the issue you faced, brandon. Your concerns are entirely valid. I will bring this matter to the attention of management to improve our customer service.

To get this issue resolved, I suggest that you get in touch with our QuickBooks Online Support team. Once you get in touch with them, one of our specialists will inform our engineering team to investigate why the app is crashing. They will be able to investigate the cause of the issue and its behavior. To contact them, please follow these steps: 

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose either chat with us or have us call you.

Additionally, I am attaching an article that will help you learn more about the features you can use while using the QBO app. You can access it here: Which QuickBooks Online App Features are Supported on Mobile Devices?

Thank you for your patience as we work on resolving this issue. If you have any further questions about QuickBooks Apps, please let me know in the comments below. Take care!

I see they still haven’t fixed this issue. It started for me back in 2023 and it’s still happening. I’ve done everything you have done and what “tech support”, if you even want to call it that, has advised to do, with no luck. As another poster has mentioned, this is imperative to have when I’m out in the field and need to reference past tickets for notes. Nothings more embarrassing than a customer needing information from a previous visit and I can’t pull that up for them. I would imagine with countless subscribers to their services, they would have sufficient funds to have their tech work properly. I may even call tomorrow and discuss some form of discount or reimbursement for the last 8+ months on my bill for them being paid to provide a service they cannot properly provide. 

I have the same issue, I running iphone ios 17.2.1 and qbo app to version 24.01.5, i deleted the app, down loaded again, each time after initial set up after launching the app and authenticating the app just loads forever then hangs, I've tried my internet and my phones own internet service, same result.

I've being using receipt snap feature for the past 2.5 yrs, this stopped working a couple months ago, this is getting to be a real issue for me. Can you lease fix this issue, its been going on for months now. 

Thanks for getting involved with this thread, jackie power. I appreciate your detailed information.

If you've already performed the troubleshooting steps in Clark_B's post, but your QuikcBooks app is still crashing, I'd initially recommend trying to uninstall, then reinstall it.

In the event it continues crashing after reinstalling, you'll want to get in touch wiith our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Detailed steps for reaching them can be found in Jelayca V's post.

I've also included a detailed resource about uploading receipts which may come in handy moving forward: Upload your receipts

Please feel welcome to send a reply if there's any additional questions. Have an awesome Friday!

I have a IPAD running IOS version 17.2 and the qbo app, i'm able to snap receipts, but it is more difficult with that camera compared to a phone. It is interesting my  iphone is unable to load the app where as my IPAD still works, but is slow.

Is this a know storage limitation or a known bug as it relates loading the app, snapping, retrieving and storing receipts over time via Iphone? 

Thank you for participating in this thread, Jackie.

The QuickBooks mobile app has no storage limitation. As long as your device has enough storage, you can continue storing your receipts.

If you're still having trouble after trying the steps my colleagues suggested, I'd recommend reaching out to our contact support for further help.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Also, you can check on this article for you to learn how to get help with your QuickBooks product or service: Contact QuickBooks products and services support

In addition, you can check this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features

If you have further concerns about your mobile app, don't hesitate to comment below. We're always here to help.

This is me too.

i could not even log an error as it crashed. Crashing when trying to use different features. Have followed all instructions.

There’s a bug and it is getting very frustrating. Please fix. 

We greatly appreciate your dedication to resolving this issue by following the troubleshooting steps outlined above, Bruski1. It's our constant goal to ensure you have an exceptional experience when utilizing the QuickBooks Online (QBO) mobile app. Allow me to connect you with the appropriate expert to address your concern.

We'll need to pinpoint the underlying cause of why the application keeps crashing as you navigate through the different features available. Since you've already troubleshoot the software, I recommend contacting our customer support team. With their tools and expertise, they can work closely with you to determine the most effective solutions or workarounds to get you back to business.

Here's how to connect with them through your device browser.

1. Visit this site to launch your QBO company: QuickBooks Online Login: Sign in to Access Your QuickBooks Account.
2. Click (?) Help, then proceed to the Search tab and enter a question or topic from the designated field.
3. Select Contact Us at the bottom of the Help panel.
4. Choose Chat or Callback to talk with an expert.

Also, please note their support hours as you initiate the contact for convenience.

Additionally, explore this resource to familiarize yourself with the various app features available on your device: Compare mobile app features.

Consider reverting to this thread if you need further help navigating the QuickBooks Online mobile app. We're willing to offer relevant data and materials to guide you when carrying out different accounting tasks.

My app keeps crashing. I followed all your instructions and nothing works. I even uninstalled and installed again. I click on the app it loads for a half a second and then cuts off and crashes. This has been happening since yesterday. Please fix ASAP. This isn’t the first time it has done it. It did it I believe last year and again earlier this year. Please fix

I see where your frustrations are coming from and appreciate the efforts you've made to resolve this matter, @Organic Pools. That said, allow me to connect you with the appropriate team who can further address this issue for effectively.

Please contact our live support team, as they possess the necessary tools and expertise to investigate and resolve the lagging issue you are experiencing with the QuickBooks Online App. They can securely access your account and determine the cause of this issue.

To connect to one, here's how:

1. Open your QBO mobile app.
2. Click Menu ☰.
3. From your upper right corner, click the question mark button.
4. Select Articles and support and tap the Contact Us button.

In the meantime, I recommend using the web browser version of QuickBooks to ensure that you can continue your task until this issue is resolved. Rest assured that we are committed to resolving this matter as swiftly as possible.

Moreover, here is an article you can save if you have need help in managing your mileage tracking using the app: Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app.

If you have any more concerns or questions about this matter, please feel free to continue posting in this forum, @Organic Pools. I'm here to assist you whenever you need help.

I’m having the same issue.  Tried everything. restarting, deleting and installing new.  Tech support was no help.  This is very frustrating

I completely understand how frustrating that must be for you, @Riverdalepistol. I appreciate the time you've spent doing the troubleshooting steps and for reaching out to tech support to resolve this issue.

Given that the issue continues to occur, I highly recommend you contact our support team for further investigation. They have the necessary tools and expertise to delve deeper into the problem and provide a best solution. Our support team is ready to assist you and ensure your concerns are fully addressed. I'll help you how to connect with them through your device browser. 

Here's how:

1. Open this site: qbo.intuit.com, then log in to your QuickBooks Online account.
2. Click (?) Help, then choose Search.
3. Enter your concerns in the search bar.
4. Hit Contact Us.

In addition, please be aware of their support hours to ensure a smooth experience when you initiate contact.

For the meantime, I suggest a temporary workaround that might help. We can try using the browser on your mobile phone to log in. This method may bypass the problem you're experiencing on your usual device. Ensure your phone's browser is up to date for a better experience.

Additionally, I've included an article that provides insights into the features available on the QBO app. You can access it here: What Features of the QuickBooks Online App Are Available on Mobile Devices?

Should you face any challenges or require more help while logging into your account via your mobile phone, please don't hesitate to leave a comment below. I'll respond as quickly as possible.

I’m having the same issues only started few weeks ago , most frustrating is when nearly complete a new invoice and it glitches of and have to start again

We appreciate you reaching out to us about your concern regarding the QuickBooks mobile app, Dean. I'm here to direct you to our Live Support team.

If you're experiencing hiccups while using our mobile app, don't worry, we've got you covered. Our dedicated Live Support team is ready and eager to dive into the details and help resolve any issues you're facing with your account.

In the meantime, you can log in to your QuickBooks Online account via a web browser using this link: https://qbo.intuit.com/login to continue using the product.

From there, you can contact them by clicking the Help button at the top-right corner of your QuickBooks Online account and choosing the Assistant tab to get help from the QB Assistant. From there, enter your question and select Chat with us or Have us call you. Be sure to check their support hours to know when they're available.

For guidance on reviewing your accounts in QuickBooks Online and preparing them for the end of the year, you can consult this article: Year-end guide for QuickBooks Online.

With just a quick tap, our team is prepared to ensure your experience is both seamless and enjoyable. If you need any more help while navigating QuickBooks, we're always ready to lend a hand.