Quickbooks Desktop Export Report Error 429 Activex

Sulley · ‎January 20, 2019

Quickbooks Desktop 2018 & 2019. I am trying to export any of the Tax Form Worksheets in the Employee tab and keep getting an error saying Cannot connect to Quickbooks and at the bottom - Error 429 - ActiveX Component cannot create Object.

I am using Windows 10 and Excel 2016

Charies_M · ‎January 21, 2019

Thanks for bringing this to our attention, Sulley.

The Error 429 were Activex can't create object when exporting your Tax Form Worksheet is an ongoing issue that our product engineers are closely working on right now.

While waiting for the permanent fix, I'd suggest calling our QuickBooks Care Team so we can add your company details to the list of affected users. This way, we'll be able to send you updates about the progress of the investigation via email.

You can reach out to them through this contact information:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

We'll also updating this thread from time to time regarding the status of the current investigation.

I appreciate your patience. Let me k now if there's anything else I can help you with. I'm always around to help.

View solution in original post

Charies_M · ‎January 21, 2019

Thanks for bringing this to our attention, Sulley.

The Error 429 were Activex can't create object when exporting your Tax Form Worksheet is an ongoing issue that our product engineers are closely working on right now.

While waiting for the permanent fix, I'd suggest calling our QuickBooks Care Team so we can add your company details to the list of affected users. This way, we'll be able to send you updates about the progress of the investigation via email.

You can reach out to them through this contact information:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

We'll also updating this thread from time to time regarding the status of the current investigation.

I appreciate your patience. Let me k now if there's anything else I can help you with. I'm always around to help.

Surge · ‎March 01, 2019

Solved- For me at least.

I uninstalled my antivirus software, Cylance, and the issue went away. Turns out it was blocking the script running in Excel.

doubleeagle32 · ‎October 17, 2019

This issue is still on going, have upgraded to Office 2019, have updated QB. Our treasurer still can not export his tax forms, still receiving the Error 429 ActiveX. Please some one FIX this issue.

Catherine_B · ‎October 17, 2019

Our engineers are continually working on a fix to the issue, doubleeagle32.

They've been looking into the root cause of the error since it still persists after trying out the troubleshooting steps. I'd also recommend reaching out to our Customer Support Team so we can add your account to the notification list. Please follow the steps above, given by my colleague.

We'll be sending out updates through email once a resolution is available. Thanks for your patience about this issue.

KyGreekMan · ‎December 17, 2019

Hello all! I managed to fix this today. User was running Windows 10.
Quickbooks is on 32 bit, the user's Excel was on 64 bit.

I uninstalled 64 bit and installed 32 bit version of Office.

This resolved the user's issue instantly.

Michael K · ‎December 17, 2019

Hey there, @KyGreekMan.

Thanks for joining the thread. I'm glad to hear that you were able to find a resolution to the report errors.

I recommend taking a look at the system requirements or QuickBooks Desktop here to ensure all the user's settings are good to go: System requirements for QuickBooks 2019 and Enterprise Solutions 19.0

If you have any further QuickBooks questions, we're just a click away. Have a great day!

Jess42 · ‎January 16, 2020

Were you able to find a better work around for Cylance? I would rather keep script blocking on and just allow this thru somehow.

Thanks!

Jessica

Ryan_M · ‎January 16, 2020

Hi @Jess42,

As stated in the post of my colleague above, this specific issue has an ongoing investigation.

The workaround available is to use the 32-bit version of Microsoft Office. Also, if you haven't contacted our Technical Support team yet, then that's what I can suggest. They can add you to the list of our affected users. With that, you'll receive notification emails whenever an update is available.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

Do you have other questions? Post them below, and I'll be sure to get back to you.

KKasper · ‎January 10, 2021

Has there been an update since January 2020? Is the only solution to reinstall office? I am also running Windows10 with Office 2016. Thank you!

Pabz_L · ‎January 10, 2021

Hello there, @KKasper.

As of now, the investigation is still ongoing and there is no time frame yet as to when this will be resolve but rest assured that our product development is closely working on it.

In the meantime, you can follow the suggested workaround by Ryan_M. I also suggest getting in touch with our support team so they can add you to the list of our affected users.

Additionally, I'd encourage you to visit our QuickBooks Blog to be updated with our latest news and updates including product improvements. Check out this link: https://quickbooks.intuit.com/blog/.

Reach out to me whenever you have additional questions or concerns. I'll always have your back. Take care always!

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Quickbooks Desktop Export Report Error 429 Activex