Quickbooks has been so SLOW! It crashes often when I try to open an invoice. What am I missing? Is my database too large? I waste so much time it hangs 50% of the time.

Hi, sga3.

Hope you're doing great. I wanted to see how everything is going about the QuickBooks Online performance you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Thank you so much.  It was the cache that needed to be cleared.  I am so upset with myself for not having asked this question before, I wasted so much time with the slow system.  It was quite an easy fix.  Thank you Rose!

Hi, sga3.

I'm glad to hear this worked for you. Know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

The Community is always in your corner if you ever need assistance again in the future. Have a good one!

Unfortunately, my problem is back again.  Cleared the cache on Chrome again today, but I am having the same problem again.  I go to a customer's page and then open an invoice.  I wait. Then the system hangs.  I cannot do anything.  

Other times the invoice will open, however, I notice that although the invoice is opened, the customer name field on the upper left of the invoice is blank, but the rest of the screen is filled in with the customer's info & invoice info.  When I try to save, it tells me I need to select a customer first.  (I usually select a different customer and then back to the customer I was working on, fortunately it doesn't refresh the screen, and I am able to save.)

Wondering if you have heard of this before.  

Thanks,

Good morning,

I did as you suggested and ran Quickbooks in a private browser and it worked well - no waiting, no hangups.  So I went back to a regular Chrome browser and cleared the cache.  I am embarassed to say this, but ........ at the top of the screen when you are clearing the cache, is a box where you indicate the TIME RANGE you want clear!  I never noticed this before.  You know what the default choice is?  THE LAST HOUR.  That's it!  

So I cleared the complete cache (all time).  That solved it.  

Best,

Ellen

i dont think it can handle large databases, they should just say if this is the problem and not allow business that needs lot of data to use their service instead of given them a ridiculously limited one, going through issues 10x worse than this and no one is solving in on their end!!

I'm having the same issue since last Friday. When we click on customer invoice, it's slow to open, then it's slow to be able to move around in it and it's slow to save and send. I called Monday morning, Tuesday afternoon & no fix! It's been going on since last Friday! I'm so frustrated because it's impossible to invoice our customers or create new invoices! They need to move this to the top of their priority to fix or I'm finding a new database to use and transfer all our information over at the start of 2023!

I wish you didn't have to experience all that, EliteFence2003.

At Intuit, we take performance seriously. Speed issues in QuickBooks Online could be browser-related. The outdated stored cache can affect the program.

Let's try to create an invoice via a private window. Doing so helps us determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

If it works, I'd suggest clearing the browser's cache to ensure the program performs efficiently.

You can also use other supported browsers if private browsing doesn't work.

For more info about improving the program's performance, please see this article: QuickBooks Online is Slow.

If none of these fixes the issue, I'd recommend contacting our QuickBooks Support Team again. I understand you've reached out to them, but they have the tools to investigate its cause.

Additionally, I've added an article that'll help you personalize your sales forms to specific info that matters most to your business: Customize invoices, estimates, and sales receipts.

I appreciate your understanding on this matter. Please keep us posted if you need additional assistance tracking and managing your invoice and payments. We're always here to help.

I am having the same exact issue.  It started last Thursday or Friday.  I have tried Chrome with zero other tabs open, Chrome Incognito, I've cleared my cache and cookies twice, restarted my computer, checked my internet speed, etc.  I've tried everything suggested on this thread.  Nothing has helped.

This is NOT a browser, computer, or internet problem.  This is a Quickbooks Online problem.  And honestly, Intuit charges FAR too much for a service this poor, and no way to get help.  Those of us looking for help get generic answers about our browsers, but this time, that's not the problem.  

It's embarrassing to be on the phone with a customer and have to make them wait a full 60-90 seconds for me to open their invoice and answer the question they have (and this is with me already logged into QBO - it takes that long for an invoice to open AFTER I've clicked on the invoice).  

This is terrible - please, please fix it!

Hello @briannatsp,

I appreciate you providing an update here in the Community about the steps you've taken to resolve unusual results when navigating QuickBooks Online. An issue like this greatly affects the productivity of your business.

I would also feel the same frustration after taking the necessary troubleshooting steps for the problem. Since the issue persists, It would be best to get in touch with our QuickBooks Support Team.

This way, you can raise a further investigation if required to get you back on track. They have the tools securely check your account and ensure everything is running correctly.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

There are a few things to check to ensure you get the most out of your QuickBooks Online experience. I've attached these articles for additional reference about it:

• Why is my QuickBooks Online slow?
• System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed

Fill me in if you have additional questions about navigation issues or fixing slow performance when using QBO. I'm always here to help. Take care always.  

Same, QuickBooks crashes without saving invoices wasting an enormous amount of time, started 2 months ago, have no files on my computer, nothing else running and new modem, still happening. It used to work fine. Have tried everything, currently hate the QuickBooks program and would not recommend it to anyone. Looking for new accounting software.