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Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
finefinishmillwo
Level 1

Quickbooks hasn’t deposited a payment, it supposed to be a lot faster using the system...why’s taking so long ?

I’m not first time user !
3 Comments 3
JessT
Moderator

Quickbooks hasn’t deposited a payment, it supposed to be a lot faster using the system...why’s taking so long ?

I know that payments are very important to keep the business running, finefinishmillwo.

 

We'll check to see what happened to your deposit. However, please know that deposits vary per bank, and if this is your first merchant payment, it would take 5 business days or more since we're still building up your merchant account. The next deposits will be reflected in your account in 2-3 business days. If it's more than that, please contact our Merchant Support to trace it.

  1. Click on Help and choose Contact Us.
  2. In the text box, enter something like trace merchant payment and click Let's talk.
  3. Choose between Message an agent or Get a callback.

You can also check this out: Find out when QuickBooks Payments deposits customer payments.

 

Let me know if you have other questions about your payment.

lossolutionsllc-
Level 2

Quickbooks hasn’t deposited a payment, it supposed to be a lot faster using the system...why’s taking so long ?

That not true I've been going thru agent thru agent and still it take forever I'm on my seven day and still have no deposit and sit in QB 

MadelynC
Moderator

Quickbooks hasn’t deposited a payment, it supposed to be a lot faster using the system...why’s taking so long ?

I appreciate you for joining this thread, @lossolutionsllc.


We want to help you in the Community. And I understand how important to get this deposit settled. However, only our support can help you with this issue. You may consider contacting our Payments team as suggested above to get this fixed.


Here’s are the steps to connect with our support through our new contact feature:

 

  1. Open QuickBooks.
  2. Select Help (?).
  3. In the Assistant window, select/type in "Talk to a human."
  4. Enter a brief description of your concern.
  5. Click I still need a human, then press Get help from a human.
  6. Choose how you’d like to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.


Also, you can chat with our representatives using the Merchant Service Center. Just check our business hours so you’ll receive responses quickly.


Check out this reference to learn more about payment deposit schedules and speed for your product: Find out when QuickBooks Payments deposits customer payments.


Just add a comment below if you have additional questions or concerns about payments. We’re always here to help.

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