Quickbooks is paying off my customers invoices without payments. 2 inv paid with check rolled over and paid off the next 2 invoices with remaining credit. Same check #?

cajunsouthservic · ‎November 16, 2022

This is happening to more than one of my customers

JamesAndrewM · ‎November 17, 2022

I appreciate you for connecting with us here, @cajunsouthservic. Know that this isn't the kind of experience we want you to have. Since this has been happening with more than of your customers we suggest contacting support again to be added to the investigation.

I'll guide you to the best way to contact the right person to get the help you need.

To speak with one of our experts, you'll want to go to this article: QuickBooks Merchant Support Team. You may scroll down to the bottom part of the article to see their contact information.

I'd recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Feel free to drop by the Community whenever you have further concerns regarding your invoices. Stay safe!

View solution in original post

JamesAndrewM · ‎November 17, 2022

I appreciate you for connecting with us here, @cajunsouthservic. Know that this isn't the kind of experience we want you to have. Since this has been happening with more than of your customers we suggest contacting support again to be added to the investigation.

I'll guide you to the best way to contact the right person to get the help you need.

To speak with one of our experts, you'll want to go to this article: QuickBooks Merchant Support Team. You may scroll down to the bottom part of the article to see their contact information.

I'd recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Feel free to drop by the Community whenever you have further concerns regarding your invoices. Stay safe!

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Quickbooks is paying off my customers invoices without payments. 2 inv paid with check rolled over and paid off the next 2 invoices with remaining credit. Same check #?

Quickbooks is paying off my customers invoices without payments. 2 inv paid with check rolled over and paid off the next 2 invoices with remaining credit. Same check #?

Quickbooks is paying off my customers invoices without payments. 2 inv paid with check rolled over and paid off the next 2 invoices with remaining credit. Same check #?

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Need the PAID mark remain when I save invoice as pdf

I recorded a full payment and deposited the check. Realized the check was 4 and some change less than the invoice. No I can not match the deposit to the invoice.

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