QuickBooks is trash

Many options in the market to replace QBO.

Hi TheGroup!

This makes me feel unhappy. I'm here to offer help.

I'd like to know more about what happened or the reason why you felt that way. Have you encountered errors while using QuickBooks Online? If so, may I know the exact error so I can provide a resolution?

QuickBooks Community Team is always here to assist you. We're available 24/7.

I'll keep an eye on this post so I can reply as soon as I can. Take care!

Yes, Please advise me some other options outside of this software. My main issue is the mediocre support that you get while paying for this software. Yesterday I put in multiple call tickets while I was being transferred so many times in chat support answering the same redundant questions over and over from their horrible overworked outsourced staff. During those 5 hours I got a call from someone finally. The woman seemed nice. I explain to her my issues regarding warren teen multicurrency accounts and I need to sync my Revolut accounts and help me resolve an overdue issue of money verification from my merchant account. I was told it would be released in 7 days and we are well past those days. She agreed. She left to check why the funds weren’t released. I waited on hold for 35 minutes until the music stopped for 4 minutes, I said hello a few times and the line hung up. I didn’t get a call back. I did keep the recording along with my screen recorded chats session. The service is trash. I have to do the most to get help in order to smoothly run my own startup. This is not ideal at all because I have to provide a credit to my client as I can’t move forward on this project but you sure to take your fee out.

This is trash and I will market you as that to my clients and ask them to stay away for reasons like this.

Yes, Please advise me some other options outside of this software. My main issue is the mediocre support that you get while paying for this software. Yesterday I put in multiple call tickets while I was being transferred so many times in chat support answering the same redundant questions over and over from their horrible overworked outsourced staff. During those 5 hours I got a call from someone finally. The woman seemed nice. I explain to her my issues regarding warren teen multicurrency accounts and I need to sync my Revolut accounts and help me resolve an overdue issue of money verification from my merchant account. I was told it would be released in 7 days and we are well past those days. She agreed. She left to check why the funds weren’t released. I waited on hold for 35 minutes until the music stopped for 4 minutes, I said hello a few times and the line hung up. I didn’t get a call back. I did keep the recording along with my screen recorded chats session. The service is trash. I have to do the most to get help in order to smoothly run my own startup. This is not ideal at all because I have to provide a credit to my client as I can’t move forward on this project but you sure to take your fee out.

This is trash and I will market you as that to my clients and ask them to stay away for reasons like this.

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@TheGroup wrote:

Yes, Please advise me some other options outside of this software. 

 

@TheGroup 

Send your business email address in private message to us. We may recommend other systems to explore. Hopefully you are not just a troll.

I'd like other options than this piece of trash software as well.

@Sotrips 

Check your PM. Hope it helps.

Quickbooks is a dumpster fire you put your money through.  

Complete trash-will never use again 

A complete garbage system with no support. I will never use them again 

Quickbooks is yet again trash. I go to send an invoice to a customer. QB generates an email to send but you cant edit it. How dumbass is that. it just locks up outlook and gives you an error message. Multiple people I know with the same issue. What a garbage system. You cant even write a personalized message on the invoice. 

Complete trash - I'm moving on

Hi dbeiler,

I can see that you've been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

Once the invoice has already been send, you're unable to edit it. What you can do is to delete the existing one and create a new one.

As for the personalized message, you can edit the form and enter the message from there. Let me guide you how:

1. From the Gear icon, select Custom form styles.
2. Locate the form type you're currently using.
3. Click Edit.
4. Go to the Emails tab.
5. Under Message to customer, enter your message.
6. Click Done.

I've also added this reference for more information about form customization: Customize the look and info on your forms.

I'm just a post-away whenever you needed help. I want to ensure that this gets resolved.

Adrian, 

All of what I am talking about is before you send an invoice. The invoice has not been sent, if you click to email invoice, while you are in the invoice. a generic email pop up box with the invoice is generated that email is not editable which is stupid. Instead it locks outlook and you have to shut down and restart. Complete garbage

Garbage

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@dbeiler wrote:

Complete trash - I'm moving on

 

@dbeiler 

Switch to another accounting app.

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Why can’t Quickbooks Checking be downloaded into Quickbooks Desktop?

I need to be able to reconcile it on my desktop version but no bank feeds are connectable.

I'll help with your questions about downloading transactions into QuickBooks Desktop, honoluluwindow.

QuickBooks Cash or QuickBooks Checking is an add-on service that's currently offered in QuickBooks Online. This is the reason why you can't download transactions from QuickBooks Checking into the Desktop version.

You'll want to download the transactions in your QBO account where your Merchant account is connected. You can also read more details about this feature here: Learn More About QuickBooks Checking Accounts and the Cash Flow Menu.

Did you know that you can send feedback and product requests to our product engineers. Customer inputs are collected and reviewed if they can be part of future updates. Here's how:

1. Go to the Help menu and scroll-down to Send Feedback Online.
2. Select Product Suggestion.
3. Enter the details of your feedback, then click Send Feedback.

Additional references and guidance when reconciling bank accounts are also shared here:

• Year-end Guide for QuickBooks Online 
• Learn the Reconcile Workflow in QuickBooks 

Don't hesitate to join us again in the Community if you have more questions for us. We surely want to help you out again.

Because QB continues to be trash and keeps digging deeper with Online versions I'm just going to give this a bit of a bump.

QB - Trash the bend everyone over a barrel Online version and just bring back the older versions of Desktop. Desktop worked wonders and then nothing good came from Online. I would even still pay the bend over and take it with no lube subscription pricing if it was the old style desktop version. 

There doesnt have to be an error, it is just truly poor workflow and lack of capability with online version over desktop styles. can even see if a transaction was reconciled within the entry. I have to go search through single entry bank records. How is that efficient when desktop would just have an asterisk next to it. 

Very much garbage, have you had luck getting your money back?

I'd like to get my money back on this product and return to desktop version.  Please assist, Thank you!

Hi there, @CCCommunications.

Every penny counts when running a business. I'd like to route you to the support available to help you with the reimbursement process and return to the QuickBooks Desktop version.

I understand that you want your money back, but since QuickBooks Community is a public forum, we're unable to pull up your account information and assist you with the refund. Thus, I suggest reaching out to our Customer Care Support Team. Here's how:

1. Go to Help (?).
2. From the Search tab, click Contact Us.
3. Please enter your question and select Continue.
4. Review and Select from the following: Have us call you or Chat with us.

If you want to cancel your QuickBooks Online account, I'll provide you with this article you read through for a detailed process: Cancel your QuickBooks Online subscription or trial.

Also, I'll add this great resource to learn how your books moved when migrating from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

If you need more information about managing your accounts, feel free to comment below. I'll be standing by for your response. 

@CCCommunications 

Which QB Desktop year version do you have? Or do you need to purchase a new license for QB Desktop 2024?