Quickbooks Online Drop down boxes not working. when I write checks to vendors. Vendor list will not populate, chart of accounts will not populate. using Windows 10 Home.

A cache issue can affect the browser's behavior, juliec.

Let's perform a few troubleshooting steps to check if the drop-down boxes will work.

First, you can use the private window and check if it works. If it does, you can go back to the main browser and clear the cache. Also, you can use different browsers such as Google Chrome, Mozilla Firefox, or Internet Explorer. 

Let me know how it goes.

I’m having the same issue

i have followed the steps you have listed and it has not resolved 

I am having the same issue

i have followed the steps and it has not resolved 

Thank you for trying the steps provided by my colleague, @JenniferM91. 

Since you're still having an error after clearing your browser's cache, I suggest contacting our Customer Support. They have the tools to get into your account and check why you're having this error and help you resolve it. 

Here's how to contact the QuickBooks Online Customer Support team. 

Let me know if there’s anything that I can help with your account. I’m always here to assist. 

i have the same problem, yes i have tried multiple browsers

is this issue resolved?  

We would like to further investigate what's causing this issue with our engineers, stevec25.

I'd recommend contacting our Customer Care Team by following these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Please keep us posted if you have successfully created the check. Thanks.

I am having the same problem.

Tried 3 different browsers, clear cache, go incognito, restart...very patient support guy.

Even the desktop app for QuickBooks online would not work.

In the end, apparently, it must be a problem with my computer and I am suppose to call HP.

I am sure HP, who are know for their great support, will be very helpful in fixing my issue with QuicBooks...

If anybody finds the solution to this, please post it here.

Thanks

Just spent an hour with a very patient support guy.

We tried everything, no go.

Apparently, it must be a problem with my computer and now I am supposed to call HP.

I am sure HP, who are know for their great support, are not going to be very helpful in helping me fix a problem with QuikBooks.

If anyone finds a solution to this...please post it here.

I guess I'll have to go buy a new computer :(

I appreciate you sharing your thoughts and performing the troubleshooting steps shared above, @LucieTardif.

Let me route you the right support group that can assist you further.

Since the troubleshooting steps don't work, I recommend contacting our Phone Support Team again. I understand that you've already contacted them before but they're the right support group who can investigate this matter further. They can also create an investigation ticket if other users are experiencing the same.

To reach them, you can follow the detailed steps provided by my colleague RenjolynC above.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

Redmind me again what we are paying for? 

Thanks for joining this thread, PeterPierre.

QuickBooks Online allows you to see your subscription rates and charges. That being said, you can review your payment history through the Billing Subscription page.

Let me show you how:

1. Go to Settings ⚙, then select Account and Settings.
2. Select Billing Subscription.

You can also refer to this article for more details: How to understand your subscription rates and charges. It will tell you more about your billing statement.

On the other hand, I've received a report about the vendor list not showing on the drop-down when creating or editing a bank rule.

Since everyone tried different browsers and still getting the same results, I highly suggest contacting our QuickBooks Online Technical Team. They can further investigate what's causing this behavior to affect when writing checks.

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19 . We will resume normal hours as soon as possible.

Contact us through your product

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert to connect with us.

Let me know how the call goes or if there's anything else you need. I'm always around to help you out.

Thank you and stay safe!

This is happening on several different platforms and different computer manufactures. The solution is not directing people to have their computers looked at or replaced. This is an issue that is sporadic across several platforms and OS. You and the engineers need to actually do something  besides responding with insulting quick responses and doing nothing about it.

Is there a fix for this or not?

I am having a similar issue in the bank feed. The drop down menu for the Tax used to allow me to type in and it would populate as I type, but now I need to scroll down all the different tax items to select the one I need. 

Thanks for joining this thread, krys bods.

I can see that you're using a different region of QuickBooks Online. However, I've tried to replicate by typing in and the system automatically populates a list of taxes on the Banking page. See the attached screenshot below for your visual guide.

If you've already cleared the browser's cache and cookies, you can use other supported browsers to isolate the issue. You can refer to this link to know what computer and browser you need: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

If the same issue persists, I recommend contacting our QuickBooks Online Support Team. This way, they can create a case and send it to our Product Team for further investigation.

Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Keep me posted if there's anything else you need by commenting below. I'll be around to help you.

Does anyone have the fix for this? I have lost my vendor and customer list in the middle of year end processing on a very tight deadline.

I can not make journal entries. I can not enter invoices. I can access some entries in the lists but not others. In some cases I get the vendor list when I should be seeing the customer list.

It hit in the middle of a session and dumping cache and changing browsers does nothing.

Exact same issue....started 2 weeks ago.  Cleared the cache, no difference at all.

This isn't the kind of experience we want you to have with QuickBooks Online (QBO), @entrelac, and @dj in toronto. That's why I'm here to guide you on the next steps you need to take care of this issue.

I appreciate you for performing some of the basic troubleshooting steps to fix the issue about viewing vendor and customer lists. Since it didn't resolve the unusual behavior of the system, let's do another one (disabling pop-up blockers) to further isolate this matter. Here's how to disable pop-ups using Google Chrome:

1. On your computer, open Chrome.
2. At the top right, click More (three dots).
3. Select Settings.
4. Under Privacy and security, click Site settings.
5. Click Pop-ups and redirects.
6. At the top, turn the setting to Blocked.

However, in case the issue continues, I'd recommend contacting our Customer Care team. They can securely pull up your account, guide you with a fix, and initiate a product investigation when necessary.

We've updated our support options in QBO. In case you want to talk to one of our representatives to relay the issue, you need to request a callback. You'll first have to check out our support hours to ensure we can assists you on time. Here's how:

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? field. 
4. Click Let's talk. 
5. Select Get a callback. 
6. Enter your contact details. 
7. Click Confirm my call. 

I've attached a screenshot below for your reference.

In the meantime, I'm adding this article to further guide you in managing your vendor and customer transactions using QBO: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

Let me know how it goes. Drop a comment below if you have other concerns about utilizing the QBO features or inquiries. I'm just around to help. Take care always.

you said exactly what i've been thinking so many times when they fob you off to the community support lol! and they actually responded by redirecting you to the billing page so you can see what you are paying for - this is gold

has a solution been found for this issue? i'm having the same problem on one pc and not on another - very strange

Hello, @orestys.

I'm here to guide you in performing some troubleshooting steps so you'd be able to write checks and navigate around QuickBooks successfully.

If you're using the QuickBooks Online desktop app, we can start by resetting the app's data. Here's how:

1. Click Help at the top.
2. Selecting Reset App Data.
3. Then, close and re-open the app and try signing in again.

If it still doesn't make a difference, you can uninstall and reinstall the app. You can read through this article for the detailed steps: QuickBooks App for Windows and Mac: General support.

Also, you can try accessing your account using a private browsing or incognito window. This way, you'd be able to isolate this unexpected behavior. You can use any of these keyboard shortcuts:

• For Chrome press Ctrl+Shift+N.
• For Firefox, press Ctrl+Shift+P. 
• For Safari, hold down Command+Shift+N.

Once you're able to logged in, you can try creating a check again. If it works, you'd want to clear the cache of your regular browser. Also, you can use a different supported browser. Lastly, to ensure that the browser and system are optimally configured for QuickBooks, you can run the Browser Health Checkup tool.

You can always get back to me if there's anything else you need with QuickBooks App. I'll be around to help.

This is for the web version online (not the desktop). 

Also the link for the Browser Health Checkup tool doesnt work.

I'm grateful for your efforts in performing the steps shared by my peers above, @orestys.

Let me get you pointed in the right direction to help isolate why the customer/vendor lists are not populating in QuickBooks Online. I'd suggest reaching out to our Customer Care Team. They have the tools that can investigate the root cause of this problem and apply a fix.

To do that, please follow the steps shared by my colleagues above. Know that our support hours are from Monday-Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

For your reference, I'm also adding here some resources that you can scan through that can help you in managing vendors and customer's transactions in QBO:  

• How to Manage Your Vendors List: Adding, Editing, & Removing
• Add and manage customers in QuickBooks Online

Feel free to join us again here in the Community if you have any other concerns. We are just a post away!

Hi! I do believe I found a solution, at least in our case. I have a user who is using her Google account to log in to her QBO account. However, her Chrome browser has two saved Google accounts that she uses regularly to login to other sites. The second Google account is also tied to a user in our QBO account.

Long story short, I tried having her log into her QBO account via Google in an Incognito window. The dropdowns came back. So this pointed to some kind of authentication mismatch. Back in her regular browser session, I cleared all cookies then had her log in with her *INTUIT* username and password, NOT the Google login. Her dropdowns were back.

Straightforward Solution:

1. Clear all cookies (this will log you out of most sites so make sure passwords are remembered/saved)
2. Log in to QBO with Intuit username and password, NOT Google login
3. Dropdowns should populate again