Receipt Snap worked flawlessly a few days ago, now the result is a blurry receipt. Did something change in the last day or so? Also used to beep then snap but not now.

Hi there, @bodest.

I've checked the snap feature of the QuickBooks Online App and it's working fine. I'd recommend performing the troubleshooting method since you've already ensured that your camera setting is good. This way, the data stored in the app will be refreshed.

Here's how:

1. In your QuickBooks Online Mobile App, select the Gear icon. 
2. Choose the Refresh Data menu. 
3. Tap Yes.

Once done, you can test to snap a receipt and check it afterward if the photo is not blurred anymore. If yes, I'd suggest uninstalling the application and reinstall it. This is done to start using the app on a clean slate.

To do that, follow the steps below:

1. Go to your phone's settings.
2. Locate the QuickBooks Online app and uninstall it. 
3. Go to the App store if or Play Store to install the app.
4. Log in to the app and try to use the snap receipt feature again to see if it works well.

Here's an article for more details on how to manage the snap receipt feature for your future tasks: Capture and categorize expense receipts and bills in QuickBooks Online. This also contains a sub-article about the compatibility of the Apple image format.

I'll be here if you have other questions. Feel free to let me know in the comment section.

I just installed on my partners phone, and it's doing the same thing.  It has to be on your end or something with a Samsung s21 ultra.  But it did work just the other day.  Now I'm really stuck with a box of receipts right at tax time.. very frustrated, please help or fix.

I've just tried all your suggestions, even installed it on my partners phone.  It's doing the same thing. Seems to focus and then bam! as soon as it snaps Blurry!  It has to be something with the last update.  Or something with a Samsung S21 5g ultra.  But worked previously.  Please help!  Its tax season!

Hi, @bodest.

Let's fix this and ensure to capture the receipts steadily to avoid blurry photos. This may be the reason the system isn't reading the data showing in the mobile application.

If the issue persists, I'd suggest using a third-party application to capture these receipts that can integrate with QuickBooks Online (QBO). You can check mobile applications apps.intuit.com.

Alternatively, access your QuickBooks Online (QBO) through your computer to email or upload receipts. From there, you can follow the steps in this article to add receipts: Manage your receipts in the Receipts tab.

I've attached this article on how to email your expense receipts to get them into QuickBooks Online: Email your receipts.

Also, since you've mentioned that this is also happening with your partner's device, I'd encourage contacting our Care Support team to report this issue. From there, they can investigate why it becomes blurry after focusing and snapped photos.

Feel free to tag me here if you have other concerns with QBO mobile app. I'm always here to lend you a hand. Take care!

I'm having the same issue with my S21 Ultra. Is this being looked at???

Thank you for joining the thread, @DRudd.

I want to make sure this issue gets checked, and I'd like to redirect you to the best support group available to get this addressed right away.

Since you're still experiencing blurry pictures when capturing the receipts, I highly recommend reaching out to our QuickBooks Support Team. This way, they can look further into this matter and provide additional troubleshooting steps to get this resolved. They can also create an investigation ticket if most of the QuickBooks users are experiencing the same.

Here's how to contact our support team:

1. Sign in to your QuickBooks Online account through a web browser.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Hit Contact Us.

You might want to read this article to know more about tracking receipts with your mobile phone: Capture and categorize expense receipts and bills in QuickBooks Online.

Should you need any assistance capturing or tracking your receipts in QuickBooks Online, I'm available here to help any time!

Me too. With my S21 ultra, the receipt looks clear until it takes then it's blurry and unreadable. Husband's S10 works fine. I can do mobile deposits with the bank & pictures are clear so it's not my phone that's the issue. The S21 ultra worked fine snapping receipts until a week or two ago so something definitely changed. 

Me too. With my S21 ultra, the receipt looks clear until the pic takes then it's blurry and unreadable. Husband's S10 works fine so now I have to use his phone to snap receipts. I can do mobile deposits with the bank & pictures are clear so it's not the S21that's the issue. The S21 ultra worked fine snapping receipts until a week or two ago so something definitely changed. Beep no longer occurs when snapping, but that's okay because it was annoying.

I have the exact same problem on a s21  and on my Pixel 4 it work well...

Same issue for me, S21 ultra. Looks clear as day, but as soon as you snap the photo it goes blurry. I just started my subscription yesterday and was looking forward to this feature! what a bummer it does not work!

Thanks for joining this conversation, @Beefers.

We received reports regarding this issue in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as soon as possible.

In the meantime, I highly suggest contacting our Support team so they can add your details to our notification list. This will also help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Choose Contact Us and choose a way to connect with us.

To learn more about managing receipts in QBO, consider checking out this article: Capture and categorize expense receipts and bills in QuickBooks Online.

Don't hesitate to leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a great day!

I am having the same issue with my s21 Ultra.

Hello there, @Hern0.

I can see the importance of having a clear snap of your receipts to get your work done smoothly. I'd like to ensure that this matter will be taken care of.

To help investigate the root cause of this behavior, I'd recommend reaching out to our Customer Care Team. They have the tools that can determine the reason why snaps taken on S21 Ultra were showing blurry. Please refer to the steps above on how to contact them.

For now, you may consider accessing the receipt images through a PC or browser to get your work done.

Here's how:

1. Open a web browser, then sign in to QuickBooks Online.
2. Go to the Banking menu or Transactions menu.
3. Select the Receipts tab.
4. Click on Upload from computer.

For complete details about this process together with categorizing your transactions in QuickBooks Online, you can scan through these resources:

• Learn how to enter, upload, and track expense receipts and bills
• Categorize and match online bank transactions in QuickBooks Online

Let me know if there's anything else that I can assist you with. I'll be around for you. Keep safe!

Same exact issue for me. Samsung S21 Ultra

Thank you for joining this thread and letting us know that you're experiencing the same issue with your S21 Ultra were showing blurry, @User41.

As mentioned by my colleague above a ticket was already created and forwarded to our Product Engineers. Right now, our engineers are still gathering more details for their investigation to fix this as soon as possible.

At this point, I recommended giving us a message or call by following the steps provided by my colleague, FritzF. This way, you'll be added to the list of affected users.

In the meantime, you can follow the steps shared by BettyJaneB to access the receipt images using a browser, so you can still categorize them.

I’ve added these references to manage receipts in QuickBooks. This provides ways to keep your records, especially the essentials for filing your taxes.

• Capture and categorize expense receipts and bills
• Should I keep my receipts in QuickBooks?

Stay in touch with me if there's anything else I can help you with QuickBooks. I'll be around to provide the information you need.