Recurring invoices did not get created this month. Is there an issue with the system?

We received similar cases about recurring transactions that were not created automatically , cgnc68.

Our engineers have been informed are already working on a resolution to address this issue. In the meantime, you can create the invoices manually and send them to your customers. 

I would also recommend calling our phone support so we can get your contact details and email you as soon as the issue is resolved. Please follow these steps to get our contact information:

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Select a topic and a sub-topic.
4. Click Get Phone Number. 

Visit us again in the Community if you need anything else.

It seems to be working now. They are showing up now. Thanks.

It is working now. They are showing up now. Thanks.

No, we had 8 out of 150 go this morning.  There is no way we can go in and recreate these invoices...will take a long time.  

This is a serious bug.  The invoices did not get posted so could not email.  Attached picture you'll see the top 8 went at 5:30am, but the following ones did not - even though the next date is 2/1 (except 1 of them). 

I need to have a way to have the whole process 're-run' without going into each one individually.  What a nightmare.  Most of these have been running monthly for 9-10 months fine.  And the fact that only a few went is more worrisome.  

Hi there, @ryan_s1111.

Welcome and thank you for joining the thread. I'm here to help share additional information about recurring invoices in QuickBooks Online (QBO).

As mentioned by my colleague above, there's an ongoing issue with scheduled recurring transactions not being created. Our engineers are all hands on deck working together for an immediate fix.

To receive resolution updates and be added to the list of affected users, I suggest calling our QuickBooks Online Support. For the support's contact information, please refer to the steps provided above.

As soon as we receive updates from our engineering team, I'll update this thread as well.

Thank you for your patience. Feel free to add a comment below if you have any other QuickBooks concerns. I'm always here to help!

Thank you Angelyn....I thought some said it was resolved.  No worry.

What we can do, if and when we think it's fixed, is change the recurring ones to go on the 2nd of each month and go tomorrow.  That's a quicker process than redoing any invoice.  We'll hold a bit longer before changing it though.

Thank you for getting back to us here in the Community, @ryan_s1111.

You're always welcome. As mentioned, this thread will be updated as soon as we receive updates from our engineering team. You'll also receive an email notification if you've contacted our Support Team.

Your patience is much appreciated, stay in touch if you have any other questions, I'd be glad to keep helping. Wishing you continued success!

It appears to have gone out overnight.  Thanks.

I see this thread is from February, but I've just experienced the same issue today... What can I do?

UPDATE: I called QuickBooks Online Support and rep said he had to escalate this issue to level 3; He said others reported this same issue today; He advised that I will get an email from the engineer's once issue is resolved; He further stated that I could wait a day or two to see if the invoices go out before I begin the daunting task of manually sending hundreds of invoices; 

Hello Patricia Duarte,

We have an open investigation about recurring invoices. Our product engineers are working on it. Please contact us to add you as one of the affected users.

1. Click the Help icon at the upper right top.
2. Click the Contact us button below.
3. Enter " recurring invoices ".
4. Click the Let's talk button.
5. Then, choose the Get a callback option.

Please send me a reply if you have other questions. 

It appears my recurring went out ok, but I better count them now!!

I still have the issue of it wanting to 'restore' every time I open the desktop version, and I have to reset app data each time...it's a pain.  Have reinstalled and it came right back to the errors.  Thankfully I can use the browser version still....

I have the same issue, not able to generate recurring.it's a month now. They didn't able to solve yet. I am very frustrated right thinking of droping them.

please help me.

Hi there, p4rv33n. 

Thanks for dropping by the Community this afternoon. At this time, there's no active investigation into the matter, for this reason, the issue should be resolved. If you're still encountering trouble I would recommend reaching out to our support team, they'll be able to guide you step-by-step on how to resolve the matter. To reach them, follow these steps:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

If you have any other questions, feel free to post below. Thank you for your time and have a nice evening. 

Still having the same issue in 2020 here. Joke company.

Bryan RMinimize End conversation
New message
Info at 16:40, Nov 2:
Thank you for contacting QuickBooks Online Payroll. Our agents are currently assisting other customers but we will connect with you as soon as possible.
Info at 16:40, Nov 2:
Bryan R joined the conversation.
Info
Bryan R at 16:40, Nov 2:
Thank you for being so patient and reaching out to Intuit Online Support today. My name is Bryan and I’ll be your CARE agent today. Let’s get your account pulled up so we can get you back to business. Please fill in this secure form with your Business Information.
Bryan R at 16:40, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
You at 16:41, Nov 2:
what
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You at 16:41, Nov 2:
just help me
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You at 16:41, Nov 2:
why are recurring invoices transactions not creating invoices when they are setup correctly?
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Bryan R at 16:42, Nov 2:
I would be glad to help but i have to have the form filled out please to pull up and verify the account
Bryan R at 16:44, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
Info
You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.
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You at 16:44, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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Bryan R at 16:45, Nov 2:
Bryan R has sent you a Secure Form: Care – DIFY
You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
Recurring invoices not created. Fix now.
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You at 16:45, Nov 2:
v
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agent
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You at 16:45, Nov 2:
different agentdifferent agent
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You at 16:46, Nov 2:
why is something in qbo always broken
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Bryan R at 16:46, Nov 2:
can i have you quick books company id please
You at 16:46, Nov 2:
why do i pay for somethjing that doesnt work
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You at 16:46, Nov 2:
i already provided that already, so efficient
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You at 16:46, Nov 2:
[company id redacted]
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You at 16:47, Nov 2:
why does this software suck so bad
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You at 16:47, Nov 2:
recurring invoice issues have been reported since 2016 dude
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You at 16:47, Nov 2:
imagine a billion dollar company having the same issues for a decade
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You at 16:48, Nov 2:
go ahdead, tell me to create the invoices manually and that theres some team working on it
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You at 16:48, Nov 2:
go ahead, tell me to wait a few days and dont actually fix anything
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You at 16:48, Nov 2:
go ahead
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You at 16:48, Nov 2:
do it
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You at 16:48, Nov 2:
make my day brian
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You at 16:48, Nov 2:
this software is garbage
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Bryan R at 16:50, Nov 2:
Thanks for giving me the information to get your account pulled up give me a moment while i verify and look into this issue for you
You at 16:50, Nov 2:
when the year is over im switching
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You at 16:50, Nov 2:
i want a survey after this chat
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Bryan R at 16:52, Nov 2:
I am sorry about your frustration with our software i am looking into this issue for you
You at 16:52, Nov 2:
i bet u are brian
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You at 16:52, Nov 2:
i believe you
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You at 16:52, Nov 2:
i have no doubt that you actually care at all
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You at 16:53, Nov 2:
are you a small business owner
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Bryan R at 16:56, Nov 2:
Alright Sterling i appreciate you patience with me with this issue. I found the error in our system and our engineers team has been informed about this error and are currently looking into it.
You at 16:56, Nov 2:
wow
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You at 16:56, Nov 2:
YOU MADE MY DAY BRIAN
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You at 16:56, Nov 2:
THATS THE ANSWER YOU APES HAVE BEEN GIVING SINCE 2016!
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You at 16:56, Nov 2:
WOWO
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You at 16:57, Nov 2:
THANK YOU
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You at 16:57, Nov 2:
IM SAVED
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You at 16:58, Nov 2:
youre a f**king joke
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You at 16:58, Nov 2:
i want a survey
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You at 16:58, Nov 2:
doubts that anyone even cares though
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You at 16:58, Nov 2:
IMAGINE
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Bryan R at 16:58, Nov 2:
I understand your frustration sir i honestly do but at this time we are not able to do anything further our engineers are looking into this issue.
You at 16:58, Nov 2:
dont lie to me
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You at 16:58, Nov 2:
i want a survey
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You at 16:59, Nov 2:
so youre also frustraded with inutit?
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You at 16:59, Nov 2:
give me a d**n survey brian
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Bryan R at 17:00, Nov 2:
You can also leave feedback about the product in the feedback section to access that go to the gear icon and select the feedback.
You at 17:00, Nov 2:
i want to give feedback on our conversation
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You at 17:00, Nov 2:
how do i do that brian
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You at 17:00, Nov 2:
or are you going to pretend to help with that too?
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You at 17:00, Nov 2:
how do i get the transcript
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Bryan R at 17:01, Nov 2:
What transcript are you wanting?
You at 17:01, Nov 2:
this chat
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You at 17:02, Nov 2:
find another csr job brian, you're too good for this company
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You at 17:02, Nov 2:
you should be a politician or something

Started with qbooks online in Dec 2019, everything was good till around July 2020 and no of my Recurring Invoices has generated since, I usually have around 500 or so and now I have been doing them manually, not very cost effective for for the company. Please send me an email regarding this issue please need customer support!!

Let's check out what's happening here, Lberry6482.

Cache helps your browser's background processes run smoothly. However, it can also cause unexpected results when piled up. We can do a browser troubleshooting to get rid of any cache-related concerns:

1. Open a private browser and log in to your account. It uses but doesn't store cache.
2. From there, we can wait until the next schedule of the recurring invoice to see if that works. Then, we can go back to your regular browser and clear the cache.
3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Meanwhile, there's no active investigation as I've reviewed this matter from our system. I'd recommend reporting this to our Customer Care Team. They can guide you with step-by-step process on how to resolve the issue. You can use this link to reach them: QuickBooks Online Support.

We'll be right here if you encounter specific error message code while you're at it. Additional details with your concern would be much appreciated.

I have had the same problem for more than 6 months. There was an active case regarding this (i imagine several) issue for me. I received updates for months stating "working on it". Then received "all fixed" and they closed my case. 

Absolutely nothing has changed, not fixed. 1 invoice comes in a day. I have to manually bring the rest in which has caused errors. There are reports all over this site and external sites regarding this issue and nothing changes. Not once have I seen any of your customers state "its working now". It's not right to charge monthly for a product that doesn't work as advertised. 

I doubt this note will make anything change but if you are a user with the same problem you are in for a long wait.

Hi midwaycf,

I hear what you're saying about the recurring issue you have. I can assure you that we're working on the issues reported to us by our clients.

I know that you've already contacted our Support team. However, I will still recommend calling them back since they have more tools, they can make a report and revisit the previous tickets of this issue.

If you have other concerns, please please hesitate to go back to this thread.

It might help your engineers to know that that this issue seems to happen when a new invoice is created and future-dated to a date that also has recurring invoices set to run.

If that doesn't reproduce the error, try creating the new invoice (with the intention of having it disrupt the recurring invoices from running) from a saved invoice that itself was created as a recurring invoice.

And as of 12/10/20, it is still and active problem in QBO.

Please tell your engineers that they may be able to reproduce the bug by doing the following:

• Make a copy of an invoice that was created as a recurring invoice for Customer A, say, for every Friday.
• Future date this invoice to next Friday, and change the customer name on the invoice to a customer that doesn't have any recurring invoices- Customer B.
• Save and close the invoice. It should ask you if you want to update the template for recurring invoices, or save this invoice 'just this once'-- click just once.
• Now, whenever you make edits to this transaction, QB will ask if you want to update the transaction for all recurring transactions or just once (Customer B doesn't actually have any recurring invoices, but its invoice is based off of Customer A's recurring invoice).
• I think at this point there may be confusion in your model about whether the new invoice for Customer B counts as the recurring invoice for Customer A or not.
• Chaos ensues.

This is my guess based on noticing the circumstances under which I run into problems with recurring invoices not running - there is always a one-off future-dated invoice set to run on the same day as the recurring transactions.

Please tell your engineers that they may be able to reproduce the bug by doing the following:

• Make a copy of an invoice that was created as a recurring invoice for Customer A, say, for every Friday.
• Future date this invoice to next Friday, and change the customer name on the invoice to a customer that doesn't have any recurring invoices- Customer B.
• Save and close the invoice. It should ask you if you want to update the template for recurring invoices, or save this invoice 'just this once'-- click just once.
• Now, whenever you make edits to this transaction, QB will ask if you want to update the transaction for all recurring transactions or just once (Customer B doesn't actually have any recurring invoices, but its invoice is based off of Customer A's recurring invoice).
• I think at this point there may be confusion in your model about whether the new invoice for Customer B counts as the recurring invoice for Customer A or not.
• Chaos ensues.

This is my guess based on noticing the circumstances under which I run into problems with recurring invoices not running - there is always a one-off future-dated invoice set to run on the same day as the recurring transactions.

Good morning, @jeffmjack. 

Thanks for joining in on this thread and for the extra information that you provided in the Community about this recurring transaction issue. 

Our Product Engineers are working hard to get this problem fixed as soon as possible. I'll let them know the details you gave to the Community so that they can look over it as well. 

You can also check out our QuickBooks Blog to see what's new in the system for the future. 

I want to make sure that all of your concerns are addressed. Let me know if you have any more questions. I'm always here to lend a helping hand. Happy Friday Eve!

I have been using QB desktop for over a decade, including recurring payments.  The last two months, the payments processed on the correct date but no invoice was generated for the customers.  I'm sure I "can" manually enter all the invoices, but using recurring payments is supposed to do that for us.  Now I have a mess of payments with no invoices.  This problem occurred for me a few years ago, and was never addressed when I tried to get customer support to help.  Since the interface was going through an update anyway, I wound up just re-entering all the customers out of frustration with the whole process.  Now it's happening again. What is causing the invoices not to get created but still allowing the payments to process?