Voiding transactions is essential for maintaining accurate financial records, Jennut.

I replicated your concern and was able to void the sales receipt. For visual reference, I've added a screenshot below.

To resolve the issue, I recommend logging out and logging back into your QuickBooks Online account. Doing so refreshes the data and for the updates to take effect. 

If the Void button is still missing, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. The cache helps the web pages to load quickly. However, excessive amounts can lead to problems that impact the appearance and functionality of the program.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once done, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Additionally, I've added an article handle when invoices you send in QuickBooks become uncollectible. This way, your accounts receivable and net income stay up-to-date: Write off Bad Debt in QuickBooks Online.

I'm here to assist you with any future concerns you may have regarding managing your sales transactions in QuickBooks. I'm always here to help you out.

This issue of failed credit card transactions not affecting revenue has been around for several years. It seems clear that QB has no intention of fixing it. Now I learn that my sales taxes are also not reduced for declined credit cards. I have on average 50-100 recurring payment declines each month. All your solutions are to manually go to each account and make the necessary modifications. What a complete waste of my time!!!!!!! Here are some simple solutions that would be of help:

• When a recurring transaction is declined, covert it to an Invoice and email it!
• Give us a manual option to convert a declined sales receipt to an Invoice and email it.
• Create a report that we can run that will show any declined transactions.
• If a recurring sales receipt cc is declined, do not consider this revenue received. Show it as an outstanding balance due.

We appreciate and value your feedback, @KSMiller.

As of now, manually editing the transactions is our only option to have a reliable record of the account's revenue. 

While I understand the convenience of converting a declined sales receipt to an invoice, QuickBooks Online (QBO) is designed to record an invoice only as a pay-later transaction and a sales receipt as a pay-in-real-time entry.

I encourage submitting a formal feature request to our product engineers within your QBO account, especially about running reports for outstanding balances due for declined payments. This way, your suggestion will highlight where the software needs to improve. 

1. In your QBO account, go to the Gear icon.
2. Select Feedback.
3. Enter your comments or product suggestions.

For future reference, I'll add a guide here if there is a need for issuing a refund for a customer's overpayment or credit: Record a customer refund in QuickBooks Online.

You're always welcome to visit the Community again if you have any other questions. We'll do our best to help you.

Unable To process service report

Hello there, rstilley2491_. Thanks for joining the Community thread.

We kindly request more specific details about the report you're running so we can accurately address your concern. Additionally, we'd like to know the specific activity you're trying to perform within the program. Providing screenshots would also be very helpful in identifying the root cause of the issue.

Thank you so much, and we're looking forward to your response. Keep safe!

How do I become aware of FAILED PAYMENTS - I have customers that are really upset at us because we are just discovering they are behind nearly 3-6 months. I asked your chat bot  and it doesnt give me the right directions for QB online. I really need to be made aware so I can catch these quickly - please advise how to setup an alert. 

QB Assistant

 

Sure, here are a few ways you can get alerted of payment failures in QuickBooks:

1. **Enable email notifications:** Go to the **Gear icon > Account and Settings > Notifications**. Under the **Email notifications** section, turn on the toggle for **Payment failures**.
2. **Set up alerts:** Go to the **Gear icon > Account and Settings > Alerts**. Under the **Alerts** section, click on **New Alert**. Select **Payment failures** from the list of alert types and choose how you want to be notified (email or mobile push notification).
3. **Monitor your dashboard:** The QuickBooks dashboard displays important financial information, including any payment failures. Keep an eye on the dashboard for any alerts or notifications related to payment failures.
4. **Review your bank reconciliations:** Regularly reconcile your bank accounts to identify any discrepancies or missing payments. This can help you catch payment failures that may not have been automatically detected by QuickBooks.

Thanks for joining in this thread, @jaggadakku.

Currently, we're unable to inform merchants about customers' failed payments. However, notifications are sent to the senders to indicate that their payment wasn't successful.

I understand the significance of this feature for you as a business owner. Please be assured that we value customer feedback to enhance your QuickBooks Online (QBO) experience. With that in mind, I'll assist you in sharing your valuable input with our software engineers so they can evaluate your suggestion and potentially integrate it into our future product updates.

Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Click Next.

Moreover, you can automatically send reminders to customers about invoice due dates. 

Feel free to reach out to us if you have other questions about receiving payments. We're only a few clicks away to assist you. Stay safe, and have a good one.

Hi, 

Thank you but this is not helpful. My customers are claiming that they did not receive any such notifications that the card failed. I have a group of customers who are very upset that they have to make their accounts square. How do I know if the account has failed to process the payment w/out the individual account audits? 

I'd be happy to help with your concern, jaggadakku. 

Firstly, it's important to know that if a payment fails, you will receive a notification in your dashboard and an email will be sent to you to notify you of the failed payment. 

However, if you don't receive an email, please check your Spam or Junk folders. If the email is found in either of these folders, move it to your Inbox. 

Also, please add the following email addresses to your contact list to ensure that you receive all our emails in your inbox:

• BusinessServices@intuit.com
• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• ReplyTo@QBDT.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

By sending an email to any of these addresses, your internet service or domain provider will recognize it as a friendly contact. 

Additionally, reach out to your IT contact or domain provider for help, which may involve temporarily turning off Sender ID filtering. 

Furthermore, if you want to check why your customers didn't receive notifications that their payment failed, you can contact our Merchant Support team to help you further with this. Here's how to contact them:

1. Sign in to your QuickBooks Online company and select Help (?).
2. Select or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us either Ask the community to get help from businesses like yours or Start a chat with us. 

If there is an issue with a payment, it won't show up in a daily deposit. Instead, you'll be receiving an email from Intuit notifying you of the issue. If you don't see any messages from us, please check your email settings to ensure that you have not accidentally marked our messages as spam or blocked them.

For more details and information, you can visit this article: Can't receive email from QuickBooks Payments

Moreover, you can send reminders automatically to customers about invoice due dates. 

Don't hesitate to reach out to us if you have further questions about failed payments in QBO. I'll be of help. Best regards.