Schedule Reports is not working

Facing the same issue, anybody have idea on this ? @MaryAnn_E @AileneA @AlexV @Tori B @Rejeil_O @Kurt_M @IamjuViel 

It can be challenging, dev. 

I appreciate the troubleshooting steps you've taken to resolve this issue. 

Since the necessary steps to eliminate this have been preformed, but still experienced the same results, I recommend contacting our support team. They have the resources to securely determine this issue through screen sharing while ensuring you're personal information remains safeguarded.     

Here's how: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Hit Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account, choose Continue, and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you. 

In the meantime, we can run the reports manually and download them in Excel format. This will allow us to send them via email.

Let me know if you have follow-up inquiries about managing your scheduled reports. I'll get back to you as soon as I can. Keep safe! 

Hello! Has anyone found a solution for this yet? I'm experiencing the same issue even after disabling UAC.

Hi there, @JerviM. Thanks for joining this thread.

At the moment, there's an ongoing investigation (INV-102625) about QuickBooks Desktop (QBDT) Scheduled Reports failing to send. However, I appreciate your effort in trying to fix this by disabling the UAC. 

As a workaround, you can export the report as Excel and manually send it to your customers. Here's how: 

1. Select Report Center from the Reports tab.
2. Double-click the report you want to export.
3. Pick the Excel dropdown, then Create New Worksheet or Update Existing Worksheet.
4. Select Advanced if you see a message stating that the report has too many columns, then uncheck the Space between columns checkbox. Once done, click OK.
5. Tap OK when it's ready to export.

Check out this article for more info: Export reports as Excel workbooks in QuickBooks Desktop.

After that, you can convert the Excel into PDF or the style you want. Then, send it to your customer.

In the meantime, I recommend contacting QuickBooks Desktop (QBDT) to add you to the affected users list. Once updates are available, you'll be notified through email. 

If you want to personalize your report's font and style, you can read this article: Customize reports in QuickBooks Desktop.

Let me know if you have additional questions about managing your reports. We'll be willing to help. Keep safe, and have a good one.

• Your contribution to this topic is highly appreciated! Your post was not only informative but also sparked thoughtful reflection. Your knack for simplifying intricate concepts is commendable.

Thank you for your generous words and feedback, @pcliaremontu.
 
I appreciate you taking the time to share your experience with us, and we're glad to hear that the solution provided by my colleague suits you well. It's great that you were impressed with the efficient response.

If you have any questions or concerns, please inform us by leaving your comment below. We're here to lend a hand. 

What's the status on this investigation?

I appreciate your follow-up, Amber.

The investigation regarding the scheduled reports has been closed and resolved. If you're still experiencing issues with sending these reports, I recommend contacting our Customer Support team. They have the necessary tools to further investigate the underlying cause and guide you through the steps to rectify it.

Here's how to contact them:

1. Open your QuickBooks Desktop company.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter the question, keyword, or topic you need help with.

Additionally, you might consider exporting the report to Excel and sending it manually to your customers.

I'm also adding this resource as your guide in case you encounter issues when exporting data: Fix export to Excel issues in QuickBooks Desktop

If you have any more questions about managing reports or anything else related to QuickBooks, just hit the reply button below. We’d love to help you find the answers you need. 

Okay, what are you showing the resolution was?  If you could please share the fix they found here then that would be helpful to us all.

Run the Verify/Rebuild Data utility. Any error message?

No errors found.

@Nicole_N, what are you showing the resolution was?  If you could please share the fix they found here then that would be helpful to us all.

Ran the verify and rebuild.  Reports still will not send.