Scheduled Reports Failing/UAC issue?

Hello @wolffixer,

You can switch as a single user mode then Run a Verify and Rebuild to fix data damage on your QuickBooks Desktop.

To Verify:

1. Click File at the top menu.
2. Go to Utilities then select Verify.

To Rebuild:

1. Click File at the top menu.
2. Go to Utilities then select Rebuild.

Once done, try setting up a scheduled report in your QuickBooks.

For your reference, read through this help article: Fix data damage on your QuickBooks Desktop company file. It has the basic steps in using the Rebuild Data tool as well as using the file doctor. 

Let me know if you have more questions. We're always delighted to be your QuickBooks guide.  

I have done both of these things and it doesn't seem to make any difference. Only error that showed up was one thing had the wrong number. Nothing that seemed major.

When I'm in scheduled reports center the report is still falling to send. the generic error doesn't say anything but that it failed. 

Other issue I see that I mentioned above is that the scheduled reports center in QuickBooks still seems to think that I have UAC enabled but it is clearly off. Everything has been restarted multiple times since it was turned off. I don't know if this is causing it to fail but emails are not going through. I have tried both using outlook as the mail client and gmail. I can email through both ways sending invoices, statements, reports... but the scheduled reports center doesn't send anything just the error?

Any other thoughts? 

Thank you for the replay. So I understand correctly we are saying scheduled reports will not work at this point because of the issue with UAC? and QuickBooks Engineers are working on the issue?  I just want to make sure so I don't spend more time working to solve an issue on my end trying things that won't ever work and waste my time. Up to this point I do manually process all the reports. This was my attempt to save time and simplify from processing manually to scheduling everything. I will work at calling over on Monday sometime and try and get on a list to be contacted when they fix this if that is the best solution we have at this point. 

You're correct, wolffixer. 

This has been reported already. I'd like to thank you for your patience and rest assured that our developers are working to fix this as soon as possible. You can continue doing your workaround until everything's good.

You can also visit our QuickBooks Desktop Help for additional articles and references that can help you in managing your business.

Keep in touch if you need more help. Wishing you all the best!

I have called tech support for QB's and they say they have added my info to their list. Hopefully this gets resolved quickly because it would be very helpful to be able to use the scheduled reports. If you find out info that say the newest version of quickbooks fixed this issue or they release 2021 version with this fixed let me know I'd upgrade immediately. 

Good Afternoon, @wolffixer. 

Thanks for keeping us updated here in the Community. I'm glad that our Customer Support Team was able to add you to the affected user's list for this issue. Since you're added to this list already, you'll receive emails to keep you updated on this matter.

We're always here to lend a helping hand, so let us know if you have any other questions. Have a splendid week!

Please advise, is this still an unresolved issue, so many weeks later? Not cool. We are having the exact same issue. What is timeframe of completion of fix?

Good morning, @TRice2020.

Currently, this is still under investigation. There is no exact time frame of when this will be resolved. Please know that our product engineers are working diligently to get this fixed. 

I recommend contacting our support team to be added to the list of affected users. This way, you can receive email updates and know when our product engineers have posted a resolution. I've included the steps below to contact support. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.

Please don't hesitate to let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you need a helping hand to get back to business. Take care and stay safe! 

Same issue here on same version of Quickbooks.

Please get this fixed...

Good morning, @SupaMonkey. 

As of now, this is still under investigation. Since you're having the same issue, I recommend contacting support using the steps listed above. This way, you can receive email updates and be notified when a resolution is posted. 

I appreciate you taking the time to let us know you're also having the issue. I'll be sure to take note of it. 

Please let me know if you need further assistance. We are here to help you every step of the way. Have a good one!

I also have this problem; UAC shows completely off, but QB will not transmit scheduled reports.  Premier desktop version on W10, with the data file on a server.  Is it possible that the server has something to do with this?  The auto send feature was one of the reasons I upgraded this year.  If if is not going to work, for goodness sakes take it off of the advertised features!!

This is still under investigation, richard b.

As of now, it's recommended to run the reports manually. Here's how:

1. From the Reports menu, select Memorized and click Memorized Report List.
2. Type the Report name you want to assign the report.  
3. Click the Display. 
4. On the upper corner tap E-mail, choose either send report as Excel or send report as PDF.

Check these articles for future reference:

• Run memorized report

• Create, access and modify memorized reports

I also recommend contacting our QuickBooks Support so you will be added to the list of affected users.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.

If you need anything else, don’t hesitate to let us know.

It's been another week. Still waiting on this fix. Scheduled reports are needed. Please prioritize this issue. This was a selling point..... make it work.

Update on the UAC issue ? this will be a huge win for our company.

Hi there, @Danny W. 

As of now, the investigation still in progress. We don't have a specific time-frame as to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.   

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out, and I'll also keep this thread on track.  

Please know that the Community and I are always here to help you sort this out. Don't hesitate to visit us again. Have a great day!

Any update on this.  I have been tracking the "working on it" resolution for a few months now.  Need this more than ever due to remote workforce.

How is this issue marked SOLVED??  Its not solved.  Its being "looked at"

In addition, the instructions to add my company to the "affected user" lists with tracking number INV-12177 does not work.

I agree - I posited this question and certainly haven't received a working answer. This most definitely should not be marked as SOLVED.

Hi there, Ace2020 and toddsandelier.

I got your point, and I would like to help you add as one of the affected users in this investigation. Can you tell me what happens when trying to contact our specialist? Did the Help button doesn't work when trying to do so? If yes, we should be able to contact them as long as during their work schedule.

If your QuickBooks is up-to-date and still unable to get in touch with them, we can delete the QBW.ini file in the C: drive on your computer. It could be that the program has been damaged. That's why we're unable to access the Help button or get in touch with our support team.

Since you haven't added to the lists and the investigation is still in progress, you can follow the steps to sort it out. Once the company details are added, you'll receive an email update once the information is available for this investigation.

Here's how:

1. Close QuickBooks Desktop (QBDT).
2. Locate C:\ProgramData\Intuit\QuickBooks[Version on your computer.
3. Delete QBW.ini.
4. In the Reset Internet Explorer Settings window, tick the Delete personal settings box.
5. Then, click Reset.

Let's restart our computer to ensure that everything reflects. Once QuickBooks is opened, press F1 on your keyboard to avoid experiencing unusual behavior after following the steps above. Then, follow the steps provided by AileenA to contact our support team.

Post again if you have follow-up questions. Stay safe and healthy.

The Contact Us button works (i guess)....it sends me to a form to complete.  I fill out the form...It sends me to an authorization page to select images and prove I'm not a robot.  I complete and submit.  Redirects and sends me to a chat window.  It says 5 min wait.  I wait.  No one ever comes to chat window. At some point I realize I really have to get some work done.  I leave the chat. 

I am not sure the Contact Us button is not working, as maybe this is the way its supposed to work.

Hello there, @Ace2020.

Due to COVID-19, our support has limited staffing and reduced supported hours to 6 AM-6 PM Pacific Time from Monday to Friday. However, you can use the other option in contacting our QuickBooks Support. They can help you pull up your account in a safe environment and assist you to fix your concern.

Please follow these steps on how:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the What can we help you with field.
4. Hit Let's talk.
5. Choose the Get a call option.
6. Fill out the necessary fields.
7. Click the Confirm my call button.

You can read this article for more detailed information about the supported hours in QuickBooks: Support hours and types.

You can freely visit this link in case you need assistance navigating QuickBooks by selecting a related topic on the tile and look for an article or related post: QuickBooks Desktop Help Article.

Please know that I'm always around here in the Community to help. Take care, and have a wonderful day!

Please remove the SOLVED from this thread.  This issue is not solved and I was on the phone for 4 hours today trying to solve it as well.  This has been an issue for waaaay longer than this thread started.  As with some of the others, the whole "scheduled reports" for this version is WHY I bought it.  GET IT TO WORK OR STOP ADVERTISING IT.

How is this fix coming along from SEVEN months ago?