slow reports after upgrading to QB Mac 2024

Hello karav,

Thank you for connecting with the QuickBooks Community!  It is unfortunately, this is happening. I would appreciate it if you could answer a few questions to try to resolve this issue.

1. Are you using a host computer?
2. Have you checked your network to see if there is an issue with the internet?
3. How large is your company file?

In the meantime, could you open a sample file, run those same reports, and let me know if those reports also? Knowing these will aid us tremendously! Looking forward to your response. 

Thank you for the response. 

I am not using a host computer. 

Our internet is running perfectly. 

How do I tell you how big my company file is? Why would this make a difference when the problem was not occurring until after upgrading? 

How do I open sample file?

Thanks again. 

I'll help you resolve the issue of pulling up reports slowly in QuickBooks Desktop for Mac, @karav.

The Error Catcher appears when QuickBooks faces an unforeseen problem. To resolve this issue and prevent it from happening again, please utilize the following solutions.

Here's how:

1. Restart your computer.
2. Make sure that your QuickBooks is updated to the latest release to ensure you have all the enhancements and corrections for the software. 
3. Run your computer in Safe Boot mode.
4. Create a new Mac OS user to check if the permission of the user is the cause of the error.
5. Delete .plist files.

Here is an article for the detailed steps of each procedure when troubleshooting crash catcher: Troubleshoot Crash Catcher.

Also, you can get the file size and your company information by pressing Command + 1.

Additionally, I'll show you how to open a sample file in QuickBooks Desktop for Mac. Follow the steps below:

1. Open your QuickBooks Desktop for Mac.
2. In the No Company Open window, navigate your cursor to the Open a sample file section and click the dropdown arrow.
3. Select a sample file and follow the on-screen instructions to finish.

For future reference, I'm adding this article to help you keep track of your transactions and add some details you need to show in your reports by customizing it: Customize reports in QuickBooks Desktop for Mac.

Let me know if you need further assistance with the system performance. I'm always here to help. Have a great day.

@karav 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

https://quickbooks.intuit.com/learn-support/en-us/help-article/damaged-data/verify-rebuild-data-quic...

I have had the same issue... It's a real pain. I've tried the "Verify", "rebuild" (when needed) and also try to "Condense" my Quickbooks. Condense just doesn't work. I have a lot of back files but even when I try to condense a year at a time (ex 2005) It has run literally 18 hrs with no success...

I was able to condense my "audit log" but that didn't help. My troubles have been since my last update. I'm currently running V23.1.4 R5 build 668. When I select any item from a report... fir example to see the detail of "Sales" it take 3-4 minutes to open the next window detailing the account and then I can't scroll from top-to-bottom... Just does a "jerky" line at a time. 

This has happened since the last update which leads me to believe there is a bug in the upgrade download. 

I've used QB for almost 30 years and this is a real problem. Please work on a patch/repair for this issue

Is there a repair download?

Dee

@Otto50 

Verify/Rebuild data utility. Did you encounter any error message?

I appreciate what you've done so far, Otto50. Let me direct you to the best support group available to get this issue sorted out so you can run your reports seamlessly.

Since you've tried the Verify and Rebuild Tool and the Condensed Data Utility yet the issue continues, I suggest contacting our QuickBooks Desktop Mac support team. That way, they can further investigate the issue securely and may create a ticket for investigation if needed.

Here's how:
 

1. Open a QuickBooks account.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue to Continue.
5. Sign in to your Intuit account and then click Continue with my account.
6. Check your email for the single-use code and enter it to Continue.
7. Then select a way to connect, you can either choose chat with us or Have us call you.
    

You can refer to this article for the support hours schedule: Contact QuickBooks Desktop for Mac.

Furthermore, once everything is good and you're ready to manage your reports in QuickBooks, you can visit this article for reference: Customize reports in QuickBooks Desktop for Mac.

Feel free to post a reply in this thread if you have other QuickBooks-related concerns. I'm always here to assist you.

No error message... Its obviously with the software update... Before... runs like always... after... slooowwww!

How big is your file size? > 500 MB?

yes...After the audit trail clean up its 700 + 

You may have 2 options:

1. Purchase a 3rd party condense service.

2. Create a new company file and open the old file only to access your historical data

Hi Dee - did you ever find a resolution for this?  I recently upgraded to Mac plus and am having the exact same issues as you with Reports.  None of the suggestions have worked for me, including downloaded a fresh install.

Thanks,

Rhonda

No... I had Intuit take the file and repair it... No change. I'm thinking at some point they will have an upgrade that will repair it... Hopefully

@MASAEP 

How big is your file size? Have you tried to condense it?

I have tried... Even intuit tried but were unable... I have left the condense run for 3 days (over a long weekend) at it will not condense. Doesn't matter whether I try a year of 5 years. Just doesn't progress... the condense that it.

Opening a new company file is the cheapest option. Otherwise, purchasing a third-party condense service is the answer.