subscription charges for help services

Hello, @edatkinson.

Thanks for bringing this to our attention and providing details about your concern. 

I have checked our records and haven't found any issues from other users similar to yours. When using QuickBooks Online (QBO), there is no charge for fixing company files as all company is in our server. 

In case you're charge other than your subscription fees, please let us know so we can further check it. 

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

For future reference, check out this article that will serve as a guide to help prepare your tax forms: QuickBooks Online Year End Prep and Resources.

Should have any questions or concerns, feel free to leave a comment below. I'll be happy to help you out. Have a great day.

I just paid 400 bucks to fix my corrupted data.  Then I can't access it for 1-2 months.  I don't believe you that you have never seen this before.  It's a common complaint on your FB page.  Your post seems more about saving face than providing help!

@edatkinson 

Just to clarify your issue. How did you contact "Support" and pay the "Fee"? 

I dealt with these fine people:

Toll Free :[removed]

[removed]

E-mail : [email address removed]

Jack : [removed]

We are open Mon-Fri

8:30 AM to 08:30 PM (EST)

Name: Bryan 

Extn: [removed]

[removed]

email: [email address removed]

I just had a similar situation. When I opened QB, I received a popup that said "A data problem prevents QB from continuing. Rebuild the database and if that doesn't work, call [phone number removed]. The rebuild didn't work, so I called the number. They used Logmein to access my laptop, poked around Quickbooks and told me the database was corrupt. If it wasn't repaired before it reached 50% corruption, the data could never be recovered and I'd need to create a new database and would lose all history. He said we were at 42% corruption now, so it needed to be fixed soon. He said the cost to fix it would be $1499 for a one year support agreement. Or two years for $1999, 60 months for $2499. I told him I'd need to investigate and call him back. I called the legitimate QB support number and they said that tel # is not a QB number and they don't charge for additional support. QB emailed me a fraud form which I submitted to QB. Now I'm concerned because they had access to my laptop, so who knows what they installed. If anyone has suggestions, let me know. Thank you.

@urbanco 

Did you notice if they install "something" on your machine? To be sure, run your Windows setting and delete all applications related to LogMein. We can help check your machine for anything suspicious but we still need to remotely do it 8)

Thank you for sharing your experience here on the Community page, @urbanco.

Fraudulent acts are common these days, and I appreciate you sharing your issue with us to raise awareness to other users in this forum.

Pop-up windows and messages on your screen that appear to be an error notice may contain a virus or lead you to call a scammer. These pop-up messages frequently warn you about a phony security risk and provide you with a phone number to call. They aim to deceive you by impersonating a respected company or using well-known brands.

QuickBooks Technical Support is right in telling you that the number you previously contacted is not from us. Also, he’s right by informing you that QuickBooks does not charge an additional amount to get you support.

If you need assistance from our support, please ensure the phone number is from us. I'm adding the article for your reference: QuickBooks Online Support

Moreover, I’m glad to know that you have already submitted a fraud form to QuickBooks. Rest assured that we take serious action against fraudulent activities, and ensure that your information is safe with us. You can also read this article to learn more about our security commitment and how we value data privacy and security to our customers: Privacy Statement

Lastly, regarding with checking your device for a possible application installed by them. You can directly consult with your IT professional. This way, they can check your device and provide fixes immediately.

I also added this article for your reference on how you can help protect your business from fraud. It contains different scenarios of how fraudsters try to attempt to steal your information.  

If you have further concerns with QuickBooks, you can always press the Reply button. Stay safe!