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Best answer December 10, 2019
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I have the steps on how we can add the payment options back to your invoices, outofthechaos.
It's possible that the Online delivery option is set to HTML or Plain text. Let's check your settings and update it by following these steps:
- Click the Gear icon located in the upper right-hand corner, and select Account and Settings under Your Company.
- On left of the panel, select Sales.
- Scroll down and click the Online delivery option.
- From the Additional email options for invoices drop-down menu, choose Online invoice.
- Click Save and then Done.
I've added a sample screenshot for your reference:
After the steps above, check to see if your QuickBooks Payment is linked in your QuickBooks account. Then, follow these steps to include the payment options in the invoice template:
- Click the Gear icon again and then select Custom Form Styles.
- Click the Edit link of the invoice template, and then click the Payments tab.
- Select the online payment, and then click Done.
Please see sample screenshot below:
This article includes more details on how to customize your invoices, estimates, and sales receipts in QuickBooks Online.
I'm just a few clicks away if you need more help with invoices in QuickBooks Online. Thanks.
I have the steps on how we can add the payment options back to your invoices, outofthechaos.
It's possible that the Online delivery option is set to HTML or Plain text. Let's check your settings and update it by following these steps:
- Click the Gear icon located in the upper right-hand corner, and select Account and Settings under Your Company.
- On left of the panel, select Sales.
- Scroll down and click the Online delivery option.
- From the Additional email options for invoices drop-down menu, choose Online invoice.
- Click Save and then Done.
I've added a sample screenshot for your reference:
After the steps above, check to see if your QuickBooks Payment is linked in your QuickBooks account. Then, follow these steps to include the payment options in the invoice template:
- Click the Gear icon again and then select Custom Form Styles.
- Click the Edit link of the invoice template, and then click the Payments tab.
- Select the online payment, and then click Done.
Please see sample screenshot below:
This article includes more details on how to customize your invoices, estimates, and sales receipts in QuickBooks Online.
I'm just a few clicks away if you need more help with invoices in QuickBooks Online. Thanks.
Hi there, @Ralius.
I can see that everything is set up correctly on your end, yet your customer can still not pay the invoice. Rest assured, I'm here to help you work through this to get things running smoothly again.
First, let's confirm the payment options on your Accounts and Settings page. Here's how:
- Go to the Gear icon and select Accounts and Settings.
- Head to the Sales tab and scroll down to the Online Delivery section.
- Choose the Online Invoice as your additional email option for invoices.
- Click Save.
Next, ensure you're using the Modern invoice template. Here's how:
- Click +New and select Invoice.
- Select Manage and go to the Design tab.
- Choose the Modern template.
You can also consider sharing your invoice link directly with your customer to receive their payments online. While on the invoice creation window, click the Review and Send dropdown button and select Share Link.
After that, consider learning how to check when QuickBooks deposits your customer's payments into your bank account.
If you have additional concerns about QuickBooks Online payments, please feel free to reply. We're here to ensure your business needs are fulfilled.
