Trying to record my sales tax payment. I do not see the button called "Start Return" any where, or any other way to record the payment. Any suggestions or pointers?

Thanks for checking in with us, denall901.

I can help you record sales tax payment in QuickBooks Online (QBO).

From the Sales Tax Center, make sure the dates is set up for Previous Year so you can record a tax payment. I'll guide you through the steps below:

1. From the left menu, select Taxes.
2. Select the tax agency you're recording the payment for in the Sales Tax Owed list.
3. Click the drop down arrow and choose Previous Year.
4. Choose Record Tax Payment at the bottom of the list.
5. Enter the necessary information.
6. If you don't need to print the sales tax check, select Record Tax Payment.
7. If you need to print a check for the payment, check "Print a Check"and choose Record Payment and Print Check.

You can check this article for a detailed information and steps how to do this: Record Sales Tax Payment.

That will do it. Let me know if there's anything else I can help you in recording sales tax payment in QBO. I'm always here to help you out.

I'm trying to record a sales tax payment too. I can't even find the "sales tax center" and when I go to the "Taxes" item in the left list, there is no option like what you mention.  I was on chat for hours and then disconnected and never got a call back. I'm more than frustrated at this point. 

Let's get this sales taxes paid, mlhiland.

The steps provided by Charies_M are for users who have the old interface of the Sales Tax Center.

With the Automated Sales Tax, there are a few steps to take for you to file your sales tax return and record your tax payments.

1. Review what you owe
2. Decide how you want to file
3. File and pay your return
4. Check your filing status

The detailed instructions for every steps are included in this article: 

File and pay your sales tax return in QuickBooks Online.

Under the Step 3: File and pay your return section, you'll see how you can e-file your returns and pay the sales tax. Filing your return and recording the payments manually are available, too.

Here are additional references to know more about Automated Sales Tax:

• Learn more about e-filing your sales tax return in QuickBooks Online
• Set up and use automated sales tax in QuickBooks Online

You can always get back to us if you require additional assistance.

I am attempting to record sales tax payments from 2019, however in the sales tax center it will only allow me to go back to August, 2019. The liabilities were created on the sales receipts for the entire year, but I am unable to record the payments for Jan - Jul. Does anyone know how to solve this? 

I'm also having a similar problem, "Select the tax agency you're recording the payment for in the Sales Tax Owed list." doesn't seem to exist. There's no list.

Good evening, @ChristineD65. 

Thanks for joining in on this thread. I can provide you with some additional insight into recording your sales tax payment through your QuickBooks Online (QBO) account. 

My colleague @JamesDuanT did give you the best steps and link to help you record this payment. However, here's the guide that has the updated instructions on how to record a sales tax payment. 

You can always check out our tutorials page to see other available features in your account

If you run into any trouble along the way, just let me know. The Community is always here to have your back. If you have any other questions, feel free to ask. Have a great day!

yeah, I looked at that page as well as several others. none of them helped.  all of them direct me to click on something that I can't find anywhere

Hey again, @ChristineD65. 

Thanks for reaching back out to the Community and adding some clarification about the steps within the guide that I and my colleagues have provided. 

Since you're having some trouble with finding the steps within your account, I recommend contacting our Customer Support Team. They'll be able to use a screen share to review your account further. 

Here's how:

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Give a brief description of the problem and hit Let's Talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. Let me know how it goes. I want to ensure that you're able to get back to running your business as soon as possible. I value you and the success of your business. Bye for now! 

Green button is missing and I can not find any documentation about this change.   How do I record prepayment and final payment for sales tax 

Hi there, marjan.

It appears that you have posted a similar question twice, and my colleague ArielI has already responded to it. If you haven't read their response yet, you can check it out by visiting this link: https://quickbooks.intuit.com/learn-support/en-us/taxes/re-record-payment-green-button-is-missing-to...

If you have any other QuickBooks-related concerns, kindly comment down below. The Community is always here to assist you. 

There's no green button to record tax payment.

Recording sales tax payments accurately in QuickBooks Online (QBO) is essential for maintaining precise financial records and ensuring compliance with tax regulations. Let me help you ensure that you can efficiently manage and record your sales tax transactions, Bassem78.

It seems like the reason you're unable to record the sales tax payment in software is because your tax payment has not reached its due date yet. You can only record a sales tax payment when the tax is officially due. If the tax status is currently listed as Open, this indicates it isn't due right now, and thus the system will not allow you to record the payment. You'll need to wait until the status changes to Due to proceed with the recording.

Please see the attached screenshots for comparison:

Alternatively, if the tax payment is overdue and there is no button to record the payment, we can troubleshoot the issue by accessing your account in an incognito window. Occasionally, the browser retains regularly accessed data, and unusual behaviors in any online platform, including QBO, result in a data issue with your browser. To address this, let's access your account using a private browser by following the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser to enhance your QuickBooks experience.

 For future reference, here is a guide on how to generate a sales tax liability report: Check how much sales tax you owe in QuickBooks Online. This report is essential for monitoring the sales tax you have collected and ensuring accurate payments to tax authorities.

The information provided helps clarify how to manage your sales tax payments and resolve your current issue. Remember, accurate tracking and timely recording of sales tax are critical for ensuring compliance and maintaining precise financial records. If you experience any further issues or have more questions, please feel free to reach out. Our team is committed to ensuring that your experience with QuickBooks is smooth and efficient.