Update V34.od R9 update 10/02/2024 changed Summarize Balance sheet and fonts

I can help you perform troubleshooting steps to resolve font displays in your Summarize Balance Sheet report, Pennes.

In QuickBooks Desktop, you can first check the display settings of the program to enable clearer font modifications. To do this:

1. Close QuickBooks Desktop.
2. Open the Windows Start menu and type QuickBooks into the search. 
3. Then, right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and click Properties.
5. Go to the Compatibility tab and select the Disable display scaling on high DPI settings checkbox. You may also click Change high DPI settings and then Override high DPI scaling behavior.
6. Once done, select Apply and OK.

You can refer to Steps 2 and 3 outlined in this reference for more detailed information: Fix screen issues in QuickBooks Desktop.

However, if the issue persist, let's run the Verify Rebuild Data tool to help resolve common issues in the program. Here's how:

1. Go to the File menu and click Rebuild Data from Utilities.
2. On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
3. Let the tool repair your QuickBooks file.
4. Once the tool finishes, click OK.
5. Then, from the File menu, click Utilities and select Verify Data.
6. Let the tool check your file for data issues.

Once everything looks good, you may want to export reports to Excel so you can efficiently modify specific details into your overall data.

I'll always be around on this thread for any additional queries when managing reports and display errors in your company file. Just let me know in the comments below. Keep safe!

Thanks. However you have misread the issue. There are two separate issues.

1-The summarized balance sheet now only shows total assets and total liabilites-2 lines, instead of summarized the categories like fixed assets, bank, other liabilities, etc

2- the fonts change on reports while the reports are being used. For example, a report for unpaid vendors starts at one font, if I drill down then return to the unpaid vendor report, the fonts are so small they are unreadable.

These two events occurred after the V34.od R9 was installed.

What is the issue?

I can see the importance of having an accurate and readable reports, @pennees. I’m here to help you resolve and ensure your Balance Sheet reports display the information in a way that meets your needs.

It appears that your Balance Sheet report may not be displaying the detailed categories you expect. This can often be addressed by adjusting the report filters in QuickBooks Desktop (QBDT). I’d be glad to navigate you through this process. 
 

1. Open your Balance Sheet report and click the Customize Report button.
2. Navigate to the Filters tab and locate the Account filter.
3. Choose the specific accounts you wish to include, or select All Accounts for a comprehensive view.
4. Review your selected options and click OK to apply the changes.
    

Regarding the font changes in your reports, we can modify the fonts in your report for better visibility by navigating to the Fonts & Numbers tab. To do that, here’s how:
 

1. Open the balance sheet report.
2. Click on the Customize Report button.
3. Navigate to the Fonts & Numbers tab.
4. Select the element you want to change the font for.
5. Hit the Change Font button and make your desired modifications for Font, Font Style, Size, and Color.
6. Once you’ve made your changes, click OK and then Yes to confirm them.
7. Finally, click OK again to apply these changes.
    

After completing these adjustments, I recommend closing and reopening QBDT to ensure that all changes are properly applied.
 

If the issue persists, we can run the Verify and Rebuild Data tool to help identify and fix any underlying problems within the program.

Additionally, here's an article to assist you down the line in saving a report's customization settings: Create, access and modify memorized reports.

If you have further questions about customizing reports in QBDT, don't hesitate to reach out. I'm here to assist you every step of the way. 

I appreciate the feedback, however, this change is directly related to the V34.OD R9 update.

I have attached the before and after reports for the summarized Balance Sheet

I am looking for answers as to why this has occurred after applying the update.

BEFORE 100224 AFTER 100324 is attached

Your active participation and efforts in attaching a screenshot is much appreciated, pennees. Let me route you in the right direction of support so we can identify the root cause of this problem. Our goal is to provide you with the most effective and efficient assistance possible, ensuring that we not only address the immediate concern but also prevent similar issues from occurring in the future.

Since the troubleshooting steps didn't work, the next best course of action is to connect you with our live support team. They have access to advanced diagnostic tools and can provide real-time assistance to get to the root of this problem.

Our live support team is specially trained to handle complex technical issues like the one you're experiencing. They have the ability to initiate a screen-sharing session, which will allow them to see exactly what's happening on your company file when you attempt to run your Balance Sheet report.

I'll show you how you can reach them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.

2. Hit Contact Us.

3. Give a brief description of your issue, then Continue. 

4. Sign in to your Intuit account, choose Continue, and then Continue with my account.

5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.

Check out their operation hours to determine their availability.

Our committed live support staff is prepared to offer you comprehensive assistance throughout this process, pennees. I recognize that technical difficulties can be challenging, and we're here to provide the help and direction you need. If you have any other concerns about report management, please don't hesitate to share them in the comments section below. I'm here to address all your questions and concerns. Thank you again for your patience and cooperation throughout this process. We're committed to resolving this matter for you as quickly and thoroughly as possible.