We have set up automatic late fees to calculate on our invoices but they don't show up when an invoice is overdue. Is there some sort of glitch?

Good afternoon, @sam-eades-klasre. 

Congrats on making your first post here in the Community! 

To clarify, how did you set up these late fees to calculate on invoices? Did you use this guide when performing the instructions: Apply late fees to overdue invoices automatically in QBO. 

This will help us determine the next steps you need to take. I'll be waiting for your response! 

Yes we used that guide.

Yes, we used that guide.

Thanks for getting back, Sam!

I'm here to provide insights regarding your concerns about late fees not being applied to your invoices in QuickBooks Online (QBO).

Upon checking here on my end, we've received similar cases about late fees not showing up on invoices in QuickBooks Online and I recommend reaching out to our QuickBooks Online Support team so you will be added to the list of affected users and give you an update.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Moreover, I'm adding this article as your reference in customizing your sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Return to this post if you have other concerns about adding late fees to your invoices in QuickBooks Online. The Community is always here to lend a hand.