Hello there, @iampoolman.

I appreciate all the steps you've performed to resolve this. Since you're still getting the same results, I recommend contacting our Customer Care Team. They have the tools to help further investigate this in detail and figure out the root cause of the issue.

To reach them, follow the below steps:

1. Go to the Help menu at the top.
2. Select Contact Us.
3. Enter your concern in the description field.
4. Click Let's talk.
5. Select either Start a chat or Get a callback.

To ensure that we address your concerns on time, I encourage you to check our support hours first.

In the meantime, let me share some resources that you can browse and use as a reference in managing and navigating around your QuickBooks account.

•  Video Tutorials for QuickBooks Online - You can watch videos that can help you perform the most vital features of the program. 
• Small Business Webinars and Trainings - Join our live QuickBooks webinars for more in-depth knowledge on how you can maximize the use of QuickBooks to manage your finances.

Please don’t hesitate to reach back out if you need anything else. I will be right here for you. Take care and have a good day.