What are the ACH fees in QBO for receiving invoice payments? I have seen 1% with max $10 but I get charged more than $10.

Hello there, @antonio15. I appreciate you for bringing your concern to the Community forum. 

When processing bank transfers with a maximum of $10 per transaction, QuickBooks will charge 1% for every ACH payment process. That's the reason why you're getting charged for that particular rate.

The fee covers the operational expenses of transmitting the data to the ACH Network and reconciling the payments to customers. Here are other factors that are included in the calculation of your processing fees:

• the average size of the transaction

• the volume of transactions submitted by the company

• processed the same day

• financial institution

You can check this article for detailed information about the charges you've received each time you process a transaction: Standard Payment Fees & Rates.

To get more insights about QuickBooks Payments fees, please read through these links:

• Process an ACH bank transfer from a customer in QuickBooks Online

• Take and process payments in QuickBooks Online

Let me know if you have other questions about ACH payments. I'll be here to help however I can. Stay safe!

Hi, @antonio15.

Hope you’re doing great. I wanted to see how everything is going about the ACH fees you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi,

This isn't resolved because I am paying more than the max $10 fee when someone pays via ACH. 
Who can I talk to about this?

I can share some information on how to reach our Payments team, @antonio15. 

You can reach our Payments team to check your account in a secure environment and trace these charges. You can reach them by going to the Help icon at the top right of your QuickBooks Online (QBO) account. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

See this article for more information about the different types of support we offer and their availability: Contact Payments or Point of Sale Support.

In case you’ll encounter any errors in ACH payments or fees, the following article will guide you in resolving them: Fix rejected ACH payments or fees in QuickBooks Payments.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.