When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

Hi there, abouttodumpintu.
 

In QuickBooks Online Essentials, Plus, Advanced, and Accountant plans, you can customize invoice templates to include an address in the Header section.

Here's how:
1. Go to the Gear (⚙) icon, then choose Custom Form Styles.
2. Locate the template.
3. Click Edit.
4. Open the Content tab.
5. Hit the Pencil (✎) icon.
6. Use the + Address option and tick Street Address.
7. Enter your address.
8. Select Done.

Now customers will be able to see where to mail their payments upon receiving their invoices.
 

I've also included a detailed video tutorial:

You can find additional information about customizing forms in our Customize invoices, estimates, and sales receipts resource.

If you're using a subscription type that doesn't include this feature, you can upgrade your plan at anytime.
 

I'll be here to assist if you have any other questions. Have a great day!

This only works if you print the invoice. How do you make it show up when you EMAIL the invoice?

This is me by the way. Your system would not allow me to log in with my old username. Only post the question.

Hello there, @_IP.

I tried to replicate the steps given by my colleague ZackE. Based on the troubleshooting steps, your customer will be able to see the address to mail their payment. 

 You can check the screenshot below.

I’m adding here an article that will help you if you need some information or steps while using QuickBooks Online. Help article.

Please leave a comment below if you need further assistance on customizing your invoice template. I am here to help. Have a nice day!

 bad link.

That's not an invoice. the secretary prints the invoice puts it on bosses desk and then nobody can pay it because there's no address on it.

I called tech support and they told me that it works on their end and sent me the same instructions but it still doesn't work. Send yourself an invoice and see if it works

This is the way to make it work. my problem ended up being something wrong on the back end with my database. It would not allow me to do this until somebody did something. This was the first thing I tried and it would not work.

It seems like I generate these issues by switching between desktop and web browser versus mobile device and mobile app. I will try using an incognito window from now on, thank you.