Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
The error may appear when there's an issue with the browser, @ PDMT.
The best thing that we can do is to perform some basic troubleshooting by following these procedures:
Let's access your account using a private browser. This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer. Here's how:
If you can now view your payment history, then let’s go back to your browser and clear the cache to free up the storage space.
If the blank screen still exists, try using a different browser. This might be a temporary issue with QuickBooks and the current browser that you use.
Let me also provide you a link to check if your browser is compatible with QuickBooks: Fixit.intuit.com.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around to help.
Clearing cache or using the Incognito mode do not fix anything.
User Interface Says: Record 1-24 of 0
A quick check in Chrome Developer Tools shows that no payment history data are being downloaded.
Looks and behave like a bug... so it must be a bug!
I appreciate you for performing the steps provided by my peer above, @PDMT.
To help determine why the payment is not reflecting on your QuickBooks Online account, I recommend contacting our Customer Care Team. They have the tools to pull up your account and do further investigation about this issue since clearing the cache doesn't make a difference.
Here's how you can reach them:
You may also scan through the links attached to learn more about changing and viewing the details of your QBO subscription:
I'll be right here to help if there's anything else you need. I'd be happy to assist you. Wishing you all the best in everything that you do!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here