Why are my invoices no longer sorted by date in my app?

Welcome to Community, @sarahmfain.

I'll help get your invoices sorted out. Let's make sure your app is working properly. You'll want to reset the app to refresh it. Let me guide you how.

For iOS:

1. Go to Help & Feedback at the top menu bar.
2. Select Reset App Data. Then, click Refresh.

For Android device:

1. Go to the More Options ⋮ menu.
2. Select Settings.
3. Tap Refresh Data, and then click Yes.

After that, check your invoices again. If you're experiencing the same result, you'll want to uninstall and then re-install the QuickBooks Self-Employed (QBSE) application.

In case you need help with other QBSE-related tasks, browse this link to go to the page. It has our general QBSE topics with articles: View all help for QBSE.

I'll be right here if you have follow-up questions or concerns with invoices, don't hesitate to reply. Take care and stay safe.

I tried both of these things and neither worked. 

I appreciate you for keeping in touch, sarahmfain-gmail.

The steps above are used to fix issues with sorting dates and other common issues within the app. Since you're still experiencing the same thing, I encourage reaching out to our Support Team. They have extra tools that can help check your account securely and be able to help you further.

You can reach them by following the steps below:

1. From the Assistant tab, type or say Talk to a human.
2. If you want to connect with us directly, type or say Talk to a human.
3. Then select your preferred support method: Message an agent (Live chat), Call an agent or Get a callback.
   

The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.

I've got your back if you need more additional help logging into your account. I'm always here to lend a hand. Have a good one.

Im having the exact same issues and have tried the above steps with no help

Thank you for posting, @kendra-devoscoun.

Can you tell us more about the issue you're having? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

I’m having the same issue as noted above, my invoices are no longer sorting by date when in the app. I’ve signed out and also deleted and reinstalled the app. Nothing has resolved the issue 

Thank you for clarifying your concern, @kendra-devoscoun.

I want to ensure your issue about sorting invoices by date in the QuickBooks Self-Employed mobile app gets resolved, and I'd like to redirect you to the best support group available to get this address right away.

Resetting the app's data and uninstalling and reinstalling the app should fix the issue. Since these troubleshooting steps didn't resolve your problem, I highly recommend contacting our QuickBooks Support Team. They can further check on this matter and provide in-depth troubleshooting steps to get this fixed. They can also create an investigation ticket if most users are experiencing the same.

To reach them, you can follow the detailed steps shared by my colleague Charies_M above.

Once everything is resolved, you can continue working on your task using the QuickBooks Self-Employed mobile app. If you also want to track mileage automatically, you can learn more through this article: Automatically track mileage in QuickBooks Self-Employed.

You can update me here in the Community on how things go. I'll be more than happy to assist you again, @kendra-devoscoun. Have a great day and take care always.

This still isn't fixed and support is no help

Thanks for posting here in the Community space, abouttodumpintu. We understand the importance of sorting invoices by date in your QuickBooks Self-employed (QBSE) mobile app and are here to help you stay organized.

Beforehand, have you tried the troubleshooting steps provided by my colleague ShiellaGraceA about resetting the app to refresh your data? These steps should be able to fix issues with sorting dates and other concerns while using the app.

However, if you’ve already tried those steps and the issue persists, I recommend contacting our QBSE Support Team again. I understand that you’ve already contacted them, but please be aware that we, in the Community, do not have access to your account due to security reasons.

They can investigate the issue in detail and provide comprehensive troubleshooting steps. They can also initiate an investigation ticket if needed.

Here's how you can reach out to them:

1. Go to Help and click Contact Us.
2. If you’re using the mobile app, Tap the + button and hit Ask QB Assistant.
3. Enter "talk to a human" then Continue.
4. Choose a way to connect: Have us call you or Chat with us.

I've got your back if you need additional help sorting your invoices by date or any other concerns in your QBSE account. I'm always here to lend a hand. Have a good one.

I have done all of that. It's sort by status that's messed up. They must have changed what is considered an update in status.  In the past it would be the most recently created were at the top and the ones that had not been paid were pinned to the very top of the list. Then next in line would be most recently paid then after that would be most recently created. Now it appears to be random.  If you just sort by date then unpaid invoices could go unnoticed.  Also when you are on mobile there's no way to change the sorting. You have to switch to desktop mode. Calling support isn't really an option. I don't know if they have been told to intentionally not help customers or what is going on. I'm not surprised there's a whole industry that has sprung up selling support for QuickBooks. You definitely can't go back to the creators for support.