This isn't the kind of experienced I want you to have, Road and.

If you've tried following the steps above and still getting the same result,  I suggest contacting our Customer Care Team. They have tools capable of taking a deeper investigation behind this QuickBooks behavior.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

I encourage checking our support hours first to ensure that we address your concerns on time.

You can check out this article for more insights about setting up payment terms in QuickBooks Desktop: Set up payment terms.

As always, I'm just a post away if you have any other concerns or additional questions about managing terms. I'd be more than happy to help. Wishing you the best of luck.

Very frustrating that QB keeps giving a robotic answer.  THis is a QB problems that needs to be fixed, not a user problem.  QB please address this!

I kept thinking our company was the only one running the AR detailed aging just to check the payment terms by invoice, but thankfully other users have come forth and complained of the same problem. Thank you for posting! 

This is still a problem. It was not resolved in updates. 

I'm glad to have you back in the Community forum, @Toonces. I know how having default payment terms is relevant when creating your invoices.

I understand how important it is to operate QuickBooks functions without any hassles. The best option for you is to contact our QuickBooks Live Support Team. They can initiate a screen-sharing session to look into your account further. Here's how:

1. Go to Help, then click QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type in a  brief description of your issue. Hit Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. If you have multiple accounts, select the one you want to use and then Continue.
7. Select to chat with us or Have us call you.

You may want to check the following articles that will provide you with information about the customer transaction workflow and receiving payment in QuickBooks Desktop:

• Receive and process payments
• Get started with customer transaction workflows

We're available 24/7. Please reach out to us if there is anything else you need help with or any QuickBooks-related concerns. Have a nice day!

I am having the same issue and have not been able to get an answer on how to fix or how to change the due date on multiple invoices without having to manually change each invoice individually. This is very time consuming should be an easier way. 

This has now started happening when I am trying to post vendor bills. The terms are not auto populating and neither is the default expense category.

Getting this fixed is our top priority. Rest assured, this will be taken care of. I'm here to route you to the support available to help with this concern.

I've checked here on my end and found out there's an ongoing investigation into this issue. Contacting our support is our potential solution, as they can add you to the list of affected users. They can notify you via email once there's a fix. 

Here's how you can reach out to them:

1. Go to Help (?), then click Search.
2. Select Contact Us.
3. Please enter your question and tap Continue.
4. Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.

Our product team is investigating the pending backup issues you are experiencing, and we hope to have new information for you soon.

You can also read this guide for more details about tracking bills and recording bill payments for future reference: Enter and manage bills and bill payments in QuickBooks Online.

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about managing your vendor bills in QuickBooks Online. I'll be around for you.

Hi

Is there a solution to this problem? We've been in business a year now and I have always had a problem with terms not auto populating.  In some vendors, it will automatically populate when I set the terms to say, 10 days, or even 30 days. But other vendors, the terms will say NET 21 and then it will automatically list the due date as the same date of the invoice. I don't want to "rebuild" anything. But clearly there a system bug. Any update will be most helpful.

Let's make sure to fix the issue so you can work with QuickBooks and get back you on track, VCMP.

There are times you'll notice possible data issues with your company file. That's the reason it's showing odd behavior and that's why it's behaving differently. Normally, you'll have to repair your company file so you an rebuild your data.

To do so, run the repair tool to help resolve the problem. Check out the process outlined below:

1. Restart your computer.
2. Go to the Windows Start menu, and then pick the Control Panel.
   
3. Tap Programs and Features and then Uninstall a Program.
4. Choose QuickBooks and then Uninstall/Change.
5. Press Continue or Next.
6. Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
7. Click Finish when done.
8. Restart your computer to complete the repair.
9. Ensure that your QuickBooks Desktop is updated to the latest release.

However, if you're experiencing the same, you can open another sample file to verify if the same issues occurs. This process will help us identify the root cause from within the system. Here's how:

1. Open QuickBooks Desktop.
2. In the No Company Open window, click the Open a sample file drop-down. 
3. Follow the prompt until it finish.

But if the issue persist, I still recommend reaching out to our support team so they can take a look at this and investigate further the root cause. 

Moreover, you may want to get the most recent version of the QuickBooks Tool Hub to help you fix problems and errors. I've added this great resource for more details: Fix Common Problems And Errors With The QuickBooks Desktop Tool Hub.

Please touch base with us here in the Community if you need further assistance with payment terms. We're here to get you covered.

It is a software engineering issue.  And the fix has not been announced yet, so don't waste your time re-building or calling, it won't help and no one will be able to help you.  

Yes.  All of the guidance is BS.  We have done all of those steps.  It is NOT a company file issue or user error.  It’s IS a bug in the code.  Please stop recommending the same crap.  Read the history.  Think about it.  No need to respond until actually fixed.

Why is this still not resolved?  Is there a way to move it up on the list as its been well over 2 years since I 1st looked into it...

Hi there, @ARCutters.

We understand the challenge you experienced with the invoice payment terms and your willingness to get this resolved. Let me direct you to the best help possible.

To find a fix to your issue in the invoice terms, we recommend contacting QuickBooks Desktop (QBDT) support. They can pull up your account in a safe environment and help you look for the root cause of the issue. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account. Select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single-use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

You may want to check the following articles that will provide you with information about the customer transaction workflow and receiving payment in QuickBooks Desktop:

• Receive and process payments.
• Get started with customer transaction workflows.

If you have additional questions about managing invoice payments, click the reply button below. I'll be willing to lend a hand. Keep safe.

This is happening to me as well.

I'm here to help you overcome this roadblock regarding your payment terms not auto-populating in invoices, JenPNJ.

First, ensure that you have the correct due date on your customer invoices. After doing so, and it's not automatically populating, we need to check your setup in QuickBooks (QB). For security purposes, I recommend contacting our Customer Support Team, as they have the appropriate tools to investigate your account, identify the root cause of this issue, and provide you with a solution. Below is how you can contact them:

1. Open QB and go to Help.
2. Select QuickBooks Desktop Help/ Contact Us.
3. Hit Contact Us. Then, give a brief description of your issue.
4. Click Continue and sign in to your Intuit account. Tap Continue and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and hit Continue.
6. Choose to chat with us or Have us call you.

You can check our support hours here. 

Lastly, I'll add this article to help you manage invoice payments: Take and process payments in QuickBooks Desktop.

Tap the reply button if you have more questions about payment terms or managing invoices. My colleagues and I will be here to help you out.

Why do we all keep getting the same generic response to this question for over 2 years now?  Is this being worked on at all?  Is there a way to get a real answer on this??? 

I was finally able to figure this out on my own.  The due date was not on the template for the customer invoice.

Once I added that to the template the error went away.  I had to correct all previous invoices but haven't had the issue since.

Dshoe,

This worked for me! Thank you for letting us know, much appreciated as QBs has had no answers since 2020.  

I am glad that worked for you.  I already had the due date on all my invoices, but still having the issue.  Not sure if anyone else is in the same boat.

I'm still having the problem with the default terms not populating on customer invoices. I have to run the AR detailed aging report and find the customer invoices with the missing terms. I've also added a custom text field to the customer invoice template that explicitly states the terms. 

Hello there, @mary46.

Thank you for getting back to us. Since you still have the same issue, I recommend contacting our Customer Care team. This way, they will be able to assist you in real-time. You can also request a screen-sharing session so they can further check the settings in your account.

Here's how:

1. Open QuickBooks and go to Help.
2. Select QuickBooks Desktop Help/ Contact Us.
3. Hit Contact Us. Then, give a brief description of your issue.
4. Click Continue and sign in to your Intuit account. Tap Continue and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and hit Continue.
6. Choose either Chat with us or Have us call you.

Here are some articles you can read to help you manage payments in QuickBooks Desktop:

• Receive and process payments.
• Get started with customer transaction workflows.

Don't hesitate to click the Reply button below if you have questions about managing payments in QuickBooks Desktop. I'm always here to help. Have a great day.

Well, it works on a few invoices... not sure why but seems like it's very random when it wants to auto populate.

We wanted to make sure you had a good experience when creating payment invoices with QuickBooks, @ARCutters.  I can further help you.

Since it works in some of your invoices, I suggest using the verify tool to find the most common issues in a company train and the rebuild tool to fix the issue.

Here are the steps:

1. Open Window then choose Close All.
2. Select File, then go to Utilities.
3. Pick Verify Data. 

For Rebuild your company file data:

1. Go to File, Utilities, and afterward select Rebuild Data.
2. QuickBooks will request to make a reinforcement before it modifies your organization record. Select OK. A reinforcement is expected before you can modify. 
3. Select where you need to save your backup, then, at that point, OK. Try not to supplant another backup file. Enter another name in the File name and select Save.
4. Choose OK when you receive the message Remake has completed.
5. Go to File, select Utilities then, at that point, select Verify Data again to check for additional damage.

Refer to this article on how to Rebuild your company file data to fix issues when using QuickBooks.

In addition, you can check on how to email sales forms, and invoices and record payment deposits in QuickBooks:

• Email sales forms, invoices, and statements in QuickBooks Desktop
• Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop

I am here to help you, with your payment invoices concern using a check in QuickBooks Online. Just feel free to comment below. Keep Safe!