Why cant I search for customers by there address anymore using quickbooks online app. I have always been able to and for some reason ifs just quit working.

Hi there, Aaronlandon. 

Yes, we can search for customers using their addresses in the QBO mobile app on iPhones, but not on Android phones. It could be using an Android phone. 

If it's not, I'd recommend reinstalling the mobile app from your iPhone. You can download the latest version here: QuickBooks Online iOS app link. This will help the mobile app work to it's full potential.   

Additionally, I'd recommend browsing our Mobile App Features article. This guide enumerates the features supported on each device.

Stay in touch if you have any other questions or concerns. I’ll be right here to answer them for you. Enjoy the rest of the day. Take care!

You say I can't search for customers by there address on android but I have been able to for years on an android phone

Thanks for posting an update about the problem, Aaron,

Yes, you can definitely find customers using their addresses in the QuickBooks mobile app. I've tried it in my app and it's working fine. For this, I have a couple of suggestions that we can try to get the app in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.

For mobile apps download, visit these links:

• Android app via Google Play.
• Get the download link through SMS.

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

When you're connected, provide all the information about your concern or request a viewing session with our representative. For now, access your QuickBooks account in the web, to resume your tasks.

Post here again if you have other concerns with the program and searching for customers. I'll be right here if you need further assistance. Have a nice day!

I am having the same issue.  It happened immediately after the update.  This is terrible!!! I use that feature constantly.  I have uninstalled and reinstalled the app also.  Doesn't change.  The new customer list looks different too so I know it is the update that caused it.

Welcome to the Community, @Derrick3362. This isn't the service we want you to experience.

Upon trying here on my end, it's possible to search for a customer using their addresses.

Since you've already uninstalled and reinstalled the application, I recommend contacting our customer support team. They will investigate why you can't search the customer using their address.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

As a workaround, you may use your mobile browser to search for your customer.

Additionally, you can refer to this article on personalizing your sales form in the app: Customize invoices on the QuickBooks Online mobile app.

Let me know if you need further assistance with your customer lists in QuickBooks. We'll be here to help you in any way we can.