This is insane.  I am on a separate thread for the UK quickbooks online community that is all about this problem:   https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-bounced-emails-and-delivery-issue-...

There has been a team of programmers working on a fix for months.  Yet, the US community forum seems not to be acknowledging the problem or discussing the ongoing (unsuccessful, apparently) efforts to fix it.   It clearly is a problem we are having here in the US too.  Why is there no centralized way to communicate about these problems.  

 This isn't the kind of experience that I'd like you to have, @lisaccasc.

I know how important for business owners to deliver invoices as soon as possible. Currently, this issue is ongoing and linked to INV-69394, which impacts both US and UK QuickBooks Online. Rest assured that our engineering team is looking into it very closely. 

If you haven't been added to the INV, I recommend contacting our Customer Care Support team. This way, you'll receive status updates.
 

Here's how:
 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email. For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDF.

Please know that we're always here in the Community if you have any other concerns. Feel free to reply and we'll be on hand to help, lisaccasc.

This also affects Canada, not just the UK and US. We are having to send PDF invoices by email more and more as they stop working. It is extremely frustrating and time consuming. If this is not fixed soon we may have to find another company that will actually do the work we pay for. One of our clients let us know today that some other vendors with QB are having the same issue sending to them, but suppliers that use different programs have no problem at all. 

I am seeing exactly the same issue - emails that have always worked (and I can email fine from outside of QB) are flagged as failed, but others are sent without issue. This has happened to the same 3 customers for the past 2 months but all others have been sent fine. This has to be a QB issue, surely?

Hi there, daniel8. 

I know this isn't the experience we want you to have. As I've checked on the current investigation, I do see here that our engineers are still working on fixing the issue. Rest assured they aren't stopping until you'll be able to send invoices to your customers.

If you haven't been added to the list of affected users, I encourage you to reach out to our QuickBooks Online Support. They'll be able to pull up your account and add you so you'll receive an email notification once it's fixed. Please follow the steps provided by LieraMarie_A on how to reach them.

In the meantime, you can consider manually downloading your invoice and sending them outside QuickBooks. For your reference, you can visit this article for more details: Download and save invoices, other sales forms, and statements as PDF.

I've added these links if you need to customize your sales forms and for the steps on how to record invoice payments:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

You're always welcome if you need further assistance with sending invoices. We're always here to lend a helping hand.

We're having the same problem. We send email invoices. QBO shows the invoice as undelivered and delivery error bounced email. However when we check with our customer, we confirm that they receive the invoice correctly. But we don't receive the copy of the invoice email (which was configured and working for years) 

Hi there, BurakY.

It's good that your customers are receiving their invoices correctly. On the other hand, undelivered and bounced emails are still part of the investigation.

Looks like not being able to receive a copy of the invoice is new. You can contact our QuickBooks Live Team and report this issue. That way, they can include it to the current investigation.

Please know that our Product Team is currently implementing measures to fix the issue. If other customers aren't getting an email, you can perform the workaround I've outlined below.

• Save invoices as a PDF and send them via email through your business or other email address.
• Send a customer the link to their invoice through SMS or messenger service. Simply click Save and share link, then select Copy link, and paste it to your SMS.
• Save the invoice as a PDF, print it, and send their invoice via email.

Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Learn how to receive and record invoice payments in QuickBooks Online.

Let me know if you have additional questions by commenting below. I'll be right here to answer your concerns.

I have recently started having this problem yet it only appears to effect customers using @yahoo.com or @aol.com, as if their email server is blocking emails coming from the QBO server. Live chat support told me that they were not aware of a problem and that I should tell my clients to create new email accounts with a different provider...

Thank you for jumping in, CRH2488.

This is actually a known issue and is being investigated by our engineers. If you have time, please contact our Chat Support again and request to link your account to the open ticket. This way, you'll receive updates about the investigation.

You may not let your customers create another email account. Instead, you can download their invoices and send them outside QuickBooks or share an invoice link that they can open online.

I'm just a comment away if you have other questions about invoicing. Take care and have a good one!

I have the same problem sending invoices to someone whose email address is in the .energy domain. I've done all of the troubleshooting suggested by QBO, but they still can't send the emails, even though I can send the emails to the client directly without any problems. QBO can send all of the other invoices, and I'm convinced that it's a problem with specific domains, but QBO support can't seem to get past their canned "check this, then this" troubleshooting scripts.

When I go to dashboard, things to do - it doesn't give me a task section. I'm using QBO plus. Can you help?

I don't know if they removed that function / notice. I continue to have delivery problems, I just don't get notified of it anymore. I have to follow up with my client to find out now if they got my invoice. I have to do more work now by exporting the invoice and emailing it myself from my email system. I'm loving the experience by the way, paying more for reduced functions and more work for me.

It is an ongoing nightmare.  I have been having this issue since March of this year.  I thought it was resolved but now when I email invoices to anyone with a business email address or a gmail address, the emails are not delivered and I do not received a "bounced email" delivery notification.  It's a great waste of my time at year-end, open enrollment, "audit season" and budgeting!  I have posted so much about this issue I have just earned a new rank in the QB community so there's that.....

I'm in agreement with you that it not only creates more work having to send them manually through my yahoo email account. But it also makes me look unorganized.  Hopefully Quickbooks is looking into this issue and will find a solution.

I can share some information about the Task menu, @kmaitl541. 

Currently, the Task menu is available in QuickBooks Online Advanced. It'll let you add tasks to your team on what work needs to get done and when. For more information about creating and assigning tasks, check out this article: Add and review tasks for your team in the Task menu. You may consider upgrading your current subscription to get this feature from your Account and Settings. 

About undelivered invoice emails, @CRH2488, @khoyt, and @kmaitl541, we have an ongoing issue with it. Our Product Engineering team is already aware of this and is now working on a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

You can reach them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 71760.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options about connecting to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Here are some of the troubleshooting steps you can perform if your customers are not receiving your invoices, sales forms, or reports via email: Troubleshoot if customers aren't receiving emails from QuickBooks Online. 

In the meantime, you can save your invoice as a PDF and send it via email through your business or other email address.

I'm always here if you have questions about our Tasks menu or invoices in QuickBooks Online. Just let me know by leaving a reply below. Keep safe, and have a wonderful day! 

I have the same problem with an invoice not being delivered to a Gmail address that passed a validator test and confirmed it exists.

"Bounced" does not tell what kind of problem it is, which would allow a conclusion on who can do something about it.

There are over 40 different error codes that can come back from a mail server.

https://support.google.com/a/answer/3726730?hl=en

Some of these errors can be addressed ONLY by QB.

Some of these errors can be addressed ONLY by QB and Google/Gmail.

Some of these errors can be addressed by the QB user.

Some of these errors can be addressed by the QB user and its customer.

CC: @CRH2488, @khoyt, and @kmaitl541

Nice to have you joined this thread, @wd6. 

I can see that you’re unable to reach out to our live Support Team. Don’t worry, I’ll share their operating hours and an update of the reported issue.

The Investigation No. 71760 has been resolved. However, another issue has been opened about undeliverable invoices. This is related to the previous investigation mentioned.

Please know that if you’re using Plus, Essentials, and Simple Start, our support hours starts by 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. For Advanced, we’re available any time, any day. You’ll want to contact them again according to the operating hours of your subscription.

For more ways on how you can reach out to us, refer to this article: QuickBooks Online Support.

Feel free to read about the possible reason why your customers are unable to receive your invoices, and learn how you can fix them: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

Drop a post anytime if you still have questions or concerns with invoices or any other sales forms. I'm always here for you. Stay safe.

The issue of invoices not being delivered is still on going for me 10 months later, is this still being looked into?

I have been on to live support to inform them that now when I send an invoice or reminder that I select 'send me a copy' and when I check my mailbox I get 4-6 copies of the email, as if the qbo server is spamming me. It's no surprise that spam blockers are likely flagging this and preventing delivery on other email systems.

My reach for help was still responded with the same old 'we are working on it and you will be emailed when it's fixed' and that just sounds like an endless pass off.