Why does the drop down list for the Processing Fees setting not include all my expenses?

Hello @wreade78,

I completely understand the importance of making sure that the processing fee is allocated correctly to the right account. I have looked into the issue and I believe that the processing fee should automatically be posted to the appropriate account. However, if you find that the account you created is not among the available options, it is recommended that you check the Chart of Accounts to ensure that it is not inactive. You can review the status of the account by following these steps:

1. Go to Settings ⚙, then Chart of Accounts.
2. Select the Gear icon below the New button.
3. Tick the Include inactive box.
4. Search the account you put the fee into and select the ▼ drop-down in the View register.
5. Select Make it active.

After completing the process, you will be able to see the account you created in the drop-down menu. It's important to keep in mind that you cannot manually type in the account name, but you can easily locate it by scrolling down and selecting the desired account.

I've added this article for more information on how the payments deposit works in QuickBooks for your reference: Common questions about payments deposits in QuickBooks Online.

Furthermore, you can check out these articles to get additional insights and information on payments-related topics:

• Record and make bank deposits in QuickBooks Online
• Enter and manage bills and bill payments in QuickBooks Online
• Record invoice payments in QuickBooks Online

If you have more questions about other payments-related topics in QuickBooks Online, please feel free to leave a comment below. I am always available to help. Have a great day!

@VoltF 

Thanks for your message. Unfortunately, that doesn't address my issue.

The account that I would like to use for the payment processing fees is an active account but it isn't appearing in the list. Plus, I can't even type in this drop down list. I have to scroll. So, even if the account is in the list, I might just be missing it because I can't type in the list.

The expense I am trying to use has an account type of "other expense." I don't see any of the expenses in this list that have an account type of "other expense."

This list has the option to add a new account. I noticed that when I do that, I only have the option to add an account with a type of "Expenses" or "Cost of Goods Sold." I don't want to add a new account but that might reveal the issue I am seeing.

Why does QB limit me to only accounts with a type of "Expenses" or "Cost of Goods Sold" for the Processing Fee setting?

We appreciate you giving us an update regarding this matter, wreade78. Let me help you ensure we allocate the amount to the accurate account in QuickBooks Online (QBO).

When searching for an account while processing fees in QuickBooks, please make sure to enter the account's name on the search bar. The account name is what you've named the account and not the account type.

However, if you get the same result even after entering the account's name, let's verify if the issue is caused by your regular browser by going over some troubleshooting steps.

To proceed, let's open your QBO account using a private browser. It restricts websites from using cookies and doesn't record any data history.

To open the incognito mode, please follow the shortcut keys below:

• Safari: Command + Option + P
• Google Chrome: Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

If you're able to pull up the account using incognito mode, it's safe to say that this is a browser issue. We can fix this by clearing your cache and cookies.

However, if the issue persists, I recommend using another supported browser. For more information about this, you can check this article: System requirements for QuickBooks Online products.

Meanwhile, the limitation to the accounts that you can add to a specific account type is working as designed in QuickBooks.

In addition, you may review this article to learn more about how QuickBooks Payments works: Common questions about payments deposits in QuickBooks Online.

Don't hesitate to reply to this thread if you have more concerns regarding processing fees in QuickBooks. We always have your back.

@Ivan_G 

I tried changing the Processing Fees setting in a different browser (Microsoft Edge), as well as in a Chrome incognito window, and neither worked. I was unable to type in the Processing Fees field to find the account that I want to use for that setting. I also scrolled the list of accounts and didn't see any accounts with a type of "other expense."

Other suggestions?

I appreciate all your efforts and for following the troubleshooting steps suggested by my colleague, @wreade78.

Since you're still unable to locate and select the expense account you're trying to choose for the payment processing fee, even after taking all the troubleshooting steps, I recommend contacting our technical support. Our team of experts can arrange a screen-sharing session to investigate why the account isn't appearing on the list and ensure you can select it. 

Here's how you can reach them:

1. Go to the Help menu and click the Search tab.
2. Click Contact Us.
3. Select a specific topic or Ask about something else, and type in a short description in the box provided.
4. Click Continue, then choose the Chat or Callback option.

I'll add some resources that can help you manage your chart of accounts:

• Learn about the chart of accounts in QuickBooks Online. 
• Learn about account types and detail types.
• Use account numbers in your chart of accounts. 

You can add a comment down below any time you need assistance with your expense accounts. I'm always here to support you. 

I chatted with support. This appears to be a design limitation but it isn't clear why the choice was made to limit the list of expenses to not include the "other expense" account type. I also let support know that the settings needs an option for setting the default class for these transactions. They've added that to their feature requests.