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Great day and welcome to the Community, @clay7.
One of the reasons why your vendors don't receive an email confirming the direct deposit payment could be the Send confirmation direct deposits to isn't selected in the Vendor Center.
Let's make sure to select it. Here's how:
Once done, the system will automatically send an email to the email address on file two days before payment will arrive in the vendor's bank account.
For more information, you can check out this help article: Manage direct deposit for independent contractors in QuickBooks Desktop Payroll. It also helps you learn how to edit vendor's direct deposit information if you need to in the future.
Feel free to visit us again if you have follow-up questions. We're always here to attend your needs. Have a nice day ahead.
Thanks for adding a screenshot, clay7.
The email might be tagged as spam. This is why your vendor isn't receiving the QuickBooks confirmation.
You can let them check their email folders by following the steps below.
If they've found the email there, move it to their inbox.
Keep me posted on how these steps work for your vendor.
No I checked that. None of the vendor payments are going through. They aren't even showing up in my sent items folder like the employee confirmations. It's like it not set up.
When I do the payment it doesn't give me an option to email like the employee direct deposit.
Thank you for the response, @clay7.
To further assist you in resolving this error, I suggest reaching out to our Product Support team. They have the tools that pull up your account in a secure environment and help you check using one of their tools like screen sharing.
Here's how to reach them:
Here's contact the QuickBooks Desktop Customer Support Team article for more information about this.
I'm here anytime you need help with your account or anything else by leaving a comment below. Have a great day!
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