Why when I setup a location and add overriding information such as company name, address, etc, it does not show in new invoices even though I select the correct location?

I meant "even though I select the correct location" ?(under the Business (hidden) selection box). The overriding information shows when generating sales estimates, but not invoices.

Thanks for coming here, @inquisitechs-acc.

Let me help you show the correct location for your invoices in QuickBooks Online (QBO).

We can review the invoice template if the location field is included in your invoice template.

Here's how:
 

1. Click the Gear icon.
2. Choose Custom form styles.
   
3. Click Edit to the template that you used.
   
4. Click the Content tab, and click the header of the invoice to edit it.
5. Ensure that you click on the + icon for the Business name and Address.
6. Then, click Done.
   

By following these steps, the Business address and Company will show.

If everything was all set but the address was not showing, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to open an invoice. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

Check out this article for additional resources. It contains screenshots and complete information on how to change the layout, design, and data fields that show on the invoices. Customizing Invoices Within QuickBooks Online.

You can also check these articles for your future reference while working with invoices:

• How to add custom fields to invoices.
• Add, customize, or remove logos on sales forms.

If you need further assistance with the customization process, post a comment below. I’ll get back to help and make sure this is taken care of for you.

My issue is that I want to have the option of my invoices using different company names, as I do business under multiple DBAs. My understanding was that the Business Location function would allow this. Attached is a screenshot of an example of the Business Information settings I have used. When generating an invoice, the settings shown are not applied even though I select the Business location as "Test Name.". The company name on the invoice remains "Inquisitechs LLC" instead of "Test Name"

Hello there, @inquisitechs-acc.

I understand the importance of using different business information to override your current info for a specific invoice. Upon replicating this situation, I could see the overridden info changes in both of my invoice and sales receipt. I recommend contacting our QuickBooks support team, as they have the right tools to look for specific changes in your QuickBooks account that could trigger this.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, you can also review these articles: 

• How to add custom fields to invoices.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

Always feel free to reach out if you have further questions about applying business lists to a sales form in QuickBooks Online. I'm always here to help.

Now I see a completely different invoice generation page and it works correctly. Whatever you did seems to have fixed the issue, thank you.

We appreciate you for coming back. 

Thank you very much! I appreciate you taking the time to let us know that my colleague's solution was able to assist you. I also commend you for following the suggestions and utilizing all of your resources to arrive at the solution you have now.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

Good evening!

I am having this same exact issue. I have location tracker on, tracking label as "business," and when I go to create an invoice the business drop down has (hidden) next to it and none of the location information overrides in the header like its supposed to once clicked. I have noticed that it does seem to work in the "old layout." Any ideas on how to remedy this? I have 3 separate businesses under my initial LLC that I need to be able to send forms from. Thank you!

Thank you for joining this thread, matthew. Allow me to explain how the New layout of the Invoice page works and why there's a "hidden" message besides the location dropdown.

The "hidden" text next to the location works as designed in the New layout. Please know that the location information you've set up and used on the transactions takes effect when you print the invoice.

However, if the details are not visible when you print in the new invoice layout, you can visit the Custom form style and ensure you include the business name and other information.

We can follow these steps to do so:

1. Go to the Gear Icon (⚙), then select the Custom form styles.
2. Click New style, then choose Invoice.
3. Hit Content, then select the Header.
4. Tick the Business name and other information that you wish to reflect when you print an invoice.

On the other hand, if you want to apply the location info on the Invoice page, please note that the system does not alter the default company name and address that was configured in your books. You'll want to send feedback to our product engineers so they can add this feature to future updates.

Here's how:

1. Log in with your QuickBooks Online (QBO) account.
2. On the Gear Icon (⚙), click Feedback.
3. Enter your product comments and suggestions, then select Next to submit.

Additionally, I'll provide an article to guide you on tracking bills and recording payments in QuickBooks Online: Enter and manage bills and bill payments in QuickBooks Online.

Don't hesitate to reply to this thread if you have more invoices or QuickBooks-related concerns. We'll be here to assist you. Have a great day!

So, I just had a call with the contact center and was told the only way to get different information on invoices is to manually change the style when generating the invoice, despite having the location set up with the overriding information. Is this manual approach really the only way to accomplish this?

Yes, Quez. You'll need to manually change the information when creating an invoice.

I recognize how this feature would be beneficial to your business, I encourage you to send feedback directly to our Product Developer Team. They place a lot of value in the ideas provided by users, when deciding on how best to improve QuickBooks.

Here's how to send feedback:

1. Select the Gear icon, then choose Feedback.
2. Enter your comments or product suggestions.
3. Select Next to submit.

To enter invoice payment in QuickBooks Online (QBO) accordingly, feel free to visit this article for guidance: Record invoice payments in QuickBooks Online.

You're more than welcome to drop by if you have additional questions about customizing your invoices. We're always here to lend a hand.