Why would a transfer from a QB envelope to the main QB Checking balance show out of the envelop and not into the main balance? It's like the money disappeared.

I'll share some insights about QuickBooks Checking and envelopes, rob_unstablemolecules.

The QuickBooks Checking tab doesn't include envelopes as part of your QuickBooks Checking total balance. You can go to the Banking menu to see the amount in your QB Checking account. It includes the total balance, including your envelopes.

You can visit QuickBooks Checking to learn more about this feature.

Also, I've attached some articles about managing your envelopes and using your QB Checking:

• Create envelopes to set your funds aside.
• Use your QuickBooks Checking account.

If you still need to know more about how the QuickBooks Checking account and envelopes works, let me know by adding a reply below. I'm always here to assist.

Thanks for that, and I do understand how that works. But what I'm saying is I transferred $40 out of an envelope into the main QB checking balance, and that $40 dollars shows in the envelope history as having been transferred to the business checking (which is the Quickbooks checking) and in the total balance removed the $40 dollars entirely. To test I tried again by moving just $1 to the main balance, and then the $41 total showed up there, with no transaction trail in history accounting for the $40 ever having been added back to history in main balance, but the $1 did. So I then decided to move all of the different envelope monies to my physical bank checking via ACH transfer. They all went through, accept one for $119, which now shows as Achout Pending, but for some reason still shows in the envelop balance even though you can see the transfer out in the transaction history. None of this is making sense and I don't trust it so I'm just going to use my physical bank. Should the $119 still process? The others all did right away, so why is that "pending."  Also, the $0.16 in the envelope called "Estimated taxes" says it isn't really there when I try to transfer that. Frustrating time with this software. 

Thank you for the additional details, rob_unstablemolecules.

Would you mind contacting our QuickBooks Payments team, so they can document and investigate this further? They are open weekdays from 6 AM to 6 PM PT. Please refer to this article: Contact Payments or Point of Sale Support.

Let us know if you have any other questions in mind. Take care and have a good one.

Thank you, I will be doing that. That it has happened at all has really shook any faith I had in banking with this QB checking.

Omg! Similar issue just occurred with me except I was transferring a balance from Quickbooks Checking into an existing envelope I had. An error message occurred that didn't allow the transfer into the envelope, but then my money disappeared!!! Never encountered this issue before, but definitely will not use Quickbook Checking moving forward. Now, I have to try and recover the money that vanished!!! I’m livid right now.

Several months ago I had a $5K client deposit disappear as well. The client showed me his CC receipts so he most definitely paid me. The money never showed up in my QBO checking account. After weeks of reaching out to QB one gentleman explained to me that there was a Green Dot software issue (?). He said the best thing to do is to make another account (maybe a personal or another business account) my primary bank rather than QB bank. The change can be made easily within the QB app. The money appeared almost instantaneously. I stopped using QBO as my primary bank which sucks because I liked the convenience of it.

I recently tried to transfer a small test amount of money from my personal bank to QB  bank. It still doesn't work. The money did NOT make it to QB bank.

We appreciate you joining the thread.

Before anything else, know that this isn't the experience we'd want you to have when using QuickBooks Checking. We want to ensure this gets sorted out as soon as possible, and with that said, we'll point you in the right direction. We'd recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert.

You can visit this page for more details: Contact Payments or Point of Sale Support.

Additionally, here are some articles to learn more about how you can use QuickBooks Checking account, and avoid potential suspicious activities:

• Transfer funds instantly with QuickBooks Checking.
• QuickBooks Checking FAQ.
• Identify suspicious activity, phishing scams, and potential fraud.

Please let us know how it goes or if you have any additional concerns related to the program. We've got you covered, and we'll make sure to get back to you as soon as possible. Take care!