@RCV The only time it freezes is when I try open feedback from the gear icon.

Hi there, I have an alternative way to send feedback directly without going to the gear icon so you won't experience freezing on your browser when opening QuickBooks Online.

If you're experiencing freezing or lagging issues on your browser when trying to open QuickBooks Online, there's a more convenient way to send feedback directly. Instead of going to the gear icon, you can use this link and submit your feedback: Customer Feedback for QuickBooks Online.

This will take you to a feedback form where you can share your comments, suggestions, or concerns. Be specific and provide as much detail as possible to help the QuickBooks team understand your feedback better. By following this method, you can bypass the gear icon and avoid any freezing on your browser that may occur while trying to access the feedback form. 

Please let me know if you have additional QuickBooks features or enhancement requests. Please don't hesitate to reach out to us. We'll be here to assist you 24/7. Have a great day!

@AileneA I appreciate the information; however, why am I just now offered this option for feedback?  I have used QBO since opening my business 5 years ago and have always been told to use feedback under the gear icon.  Looking at the feedback on the site you just provided to me, it appears several of my suggestions have already been provided.  Does QBO ever read the feedback and make requested updates?  I hate to be such a negative nelly, but feedback just doesn't seem to be too important to QBO.

FYI, going to the gear icon and selecting Feedback does not take me anywhere. It is not working. 
Removing the feature of seeing the invoice history while editing the invoice is troublesome. I can no longer  enter the invoice number in the search field at the top to actually open the invoice to see the invoice history. When I subsequently click on Invoices or Clients to see the invoice and click on the invoice, I still do not see who has viewed it. Removing the invoice history feature while the invoice is open results in extra steps and inefficiencies. 

I am going to join the chorus of voices who are very upset with the invoice activity being removed from the invoice itself.  By removing this data you have actually INCREASED the number of steps it takes to find it.  Previously, I could simply use the search function with my invoice number (which my sales software tracks) and *with 1 click* I could see all the activity.  Now my options are:

1.  Search the client,  do a *MANUAL SEARCH* through their list of invoices to find the one question and open the invoice activity  OR,

2.  Go to "Sales" and then to "Invoices"  and once again, **MANUALLY SEARCH/SCROLL** for the invoice (we generate dozens a day) in question in order to see the activity. 

In either case, this is involves way more steps and involves *MANUALLY FINDING* the invoice in question which is 100% a step backwards.  

I will leave feedback via to the developers but like many, am assuming this will fall on deaf ears. 

I suppose my question is, why?  What benefit does this add for users? Were any users consulted before making this change?  If the developers were feeling frisky they wanted the extra challenge in creating a fancy "invoice activity" pop up box , why not  leave the activity on the invoice  *which was already there*, as well? It required zero extra programming to do so and clearly the data was working for many as is.

I'm having trouble with this as well.  It is counting the times that I have viewed the invoice, not my customer.  I'm trying to figure out if they have viewed the invoice yet and if I need to resend it - it just shows 4 times that it was viewed - they are all times that I was at the computer checking the invoice out.

This is frustrating trying to figure out when I'm trying to move more things electronic in my business.  Please fix and get back to the way it was.

Hello, ahack1.  

I apologize for any confusion or inconvenience you're experiencing with the invoice status in QuickBooks. To view the status of an invoice and determine whether your customer has viewed it, you can follow these steps:

1. Log in to your QuickBooks Online account.
2. Navigate to the Sales and select the Invoice menu.
3. Locate and choose the specific invoice you want to check.

Once you're viewing the invoice, here are a few things you can look for to determine its status: 

1. Delivery status: Check if the invoice has been marked as "Sent" or "Viewed." This information should be visible on the invoice page itself. If the status is "Sent," it indicates that the invoice has been sent to your customer's email address. If the status is "Viewed," it means that your customer has opened and viewed the invoice.
2. Activity log: QuickBooks Online keeps a log of activities related to each invoice. Look for an activity log or history section on the invoice page. The activity log may provide a timestamp of when the invoice was sent, viewed, or any other relevant actions taken.
3. Email tracking: If you have enabled email tracking in QuickBooks Online, you may be able to see more detailed information about when emails were opened and viewed. To allow email tracking, go to your account settings and look for email preferences or tracking options.

By reviewing these details, you can determine whether your customer has viewed the invoice yet. If you find that the invoice has not been viewed and you need to resend it, you can typically do so directly from the invoice page in QuickBooks Online.
 

I've also added these articles that might help you in handling your customer transactions, information, reports, and other related topics: 

•  Sales and customers
• Customize invoices, estimates, and sales receipts

I'm willing to listen if you have other concerns about the invoices in QuickBooks Online. You can click the Reply button, and I'll be there to help you out. Keep safe, and have a great day!

Thank you!

wow you really don't get what everyone is saying. We want to be able to see WHO has viewed the invoice. Also who has sent it and when.

Hi, removing the invoice history from the bottom of each invoice showing who viewed the invoice and when is a major issue and inconvenience in my A/R collection efforts. Now, clicking on the invoice and seeing "viewed 4 times" doesn't help as it also counts when we, the issuer, view the invoice, and it doesn't show who viewed the invoice. 

Thanks for following up with the Community, jshreve.

I can certainly understand how an ability to see who viewed an invoice could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear icon, then go to Feedback.
2. Enter your suggestion(s) in the Have feedback? window.
3. If necessary, attach a file with your Camera icon.
4. Select Next.
   
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

You can also check our QuickBooks App Store for apps which may be able to help you achieve what you're looking to accomplish.

In the meantime, you'll be able to review an invoice's status and activity using the steps in AileneA's post.

If the Feedback option still isn't functioning like you mentioned in your previous post, you can try clearing cached data/cookies and confirming you meet each of our system requirements.

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Monday!

All I see when I go to customer history I don’t have any invoices. Just payments. Is there a way to restore that stuff

Yes, there are options available to retrieve any lost or missing transactions from your QuickBooks Online account, Joe11abella. Allow me to share the details to help get your records back on track.

First, let's check if the transaction list in the customer profile is filtered only to show payments. This will allow us to see the full scope of transactions associated with that customer account.

To do that, click the drop-down list for Type and select Invoices or All transactions.

Next, check the date range filter on the Transaction list to ensure it's not restricting the period shown. You can expand the date range or remove the filter entirely.

Aside from that, you can also run the Audit log report to check if the invoices were deleted. This report tracks all activity within your account, including information on whether the transaction has been deleted.

If they were deleted, you can re-enter them using the details from the same report.

Let me share these articles for step-by-step instructions:

• Use The Audit Log In QuickBooks Online
• Use The Audit Log To Re-enter Deleted Transactions In QuickBooks Online

I've also included these articles in case you need additional information and resources about invoice management in QBO:

• Add An Account Summary To An Invoice In QuickBooks Online
• See What’s New With Estimates And Invoices In QuickBooks Online

If you have any additional inquiries about invoice creation or other QuickBooks Online transactions, please don't hesitate to ask. The entire QuickBooks Team is always available to provide support.