Recurring invoices did not go out today. What's the status?

Thank you for bringing this out to the Community, Mattjoco.

There are several reasons why recurring invoices may stop working. To ensure they continue to function, make sure your recurring invoice template is set to "Scheduled" and has not reached its "End Date" or "Maximum Occurrences".
 

Here's how:

1. Go to the Gear icon.
2. Under Lists, select Recurring transactions.
3. Find the template you want to recreate, then select Edit in the Action column.
4. Print or write down any details you’ll need to recreate the template.
5. Return to the list of recurring templates, then select New.
6. From the Transaction Type ▼ dropdown, select the type of template you want to create.
7. Fill out the template and be sure to select Scheduled from the Type ▼ dropdown.
8. Select Save template.

If the issue persists, you can delete the recurring invoice template that's causing the problem. Then, create a new one to further isolate the issue. Here's how:
 

1. First, let's go to the Gear Icon. 

2. Next, select Recurring Transactions. 

3. Find the invoice template you want to edit, and click on Edit from the Action column. 

4. Make sure to jot down all the recurring invoice details, as you'll need them later when you recreate the template. 

5. Once you have everything you need, head back to the template list and click on New. 

6. Enter all the invoice details and then hit Save and Close. 

7. Once completed, select the problematic recurring template.

8. Click on Edit, and then choose Delete.
 

Furthermore, Check out these resources that can help you handle your recurring transactions in QuickBooks Online: 
 

• Fixed failed recurring transaction in QuickBooks Online.
• Create recurring template.
• Recurring transaction doesn't send automatically.

If you have more question related to sales form, don't hesitate to reply to this post. We're available 14/7. Have a great day.

This doesn't solve the problem.  Every single invoice has not gone out this month.  They are all still sitting in recurring without being sent with dates from 3/1 forward. 

We just experienced this with 4/1/24 invoices, nothing has gone out today. 

Their suggestion was that today is the first of the month after a weekend! QB doesn't operate on a bank schedule for sending invoices! Regardless of what day of the week the chosen send date falls, they go out. 

They really need to do better for their customers.

Years ago, they had actual knowledgeable people who could help troubleshoot issues.

The man today did not even check his current info to see if there are previously reported problems with this same issue today. I had to suggest it!

I recognize how important this matter is, MRobinson0111.

At the moment, we haven't received any reports related to invoices. Since you're experiencing this issue, in the meantime, you may consider deleting and recreating invoices to sort this out.

To delete follow these steps:

1. Go to the Sales menu. 
2. Click the All Sales tab. 
3. Look for the invoice that you want to delete. 
4. In the Action column, hit the dropdown option. 
5. Choose Delete. 
6. You'll be prompted with a warning message, select Delete. 

To recreate an invoice, you can refer to this article: Create an invoice in QuickBooks Online.

If the issue persists, I suggest contacting our support team for further assistance. Here's how you can reach out to them:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, you can use this article: Record invoice payment in QuickBooks Online. 

If you have further questions or information regarding the invoices, please leave a comment below, and we'll be right here to help you. Have a great day! 

I am shocked that this kind of support is tolerated.  Of course, this is a known-issue and customer service managers should be fired for allowing this answer to be communicated....  lazy reps and lazy managers is just part of QBO culture. 

Erwin - Your companies' error - lazy development and careless QA process caused this problem.  After wasting countless hours in your customer support department (which is the worst across any industry), your advice is to delete and recreate every recurring transaction.  What a joke -- I have over 300 recurring transactions... of course, no big deal for you guys to just tell your customers to go do extra work.  Embarrassing... or at least it should be. 

I had the same issue this morning with my recurring invoices. I was able to go to Sales, invoices, Today's Date, batch actions, and then send. It appears to have worked. When I go to my audit log it shows all my invoices were sent.

I had the same issue eith my recurring invoices this morning. I was able to go to Sales, invoices, select Today's Date, batch send. And it appears to have worked. When I go to my audit log it shows they sent.

That’s great info to know! Thank you!!

This issue is back. None of my recurring billing was processed again.  I have too many invoices to recreate them, so that is NOT a solution.  How can I get my billing to run without my time being wasted? I am paying for this service and would like it to run properly.  Thank you

This isn't the experience we want you to have when managing recurring invoice transactions, notfy. To help get your billing back on track, I'll provide some troubleshooting steps below.

It's possible that the reason your recurring invoice wasn't sent to your customer is that the recurring invoice template could've been damaged. I suggest deleting and recreating the recurring template used for your invoices. This should resolve the issue and ensure that your invoices are sent out correctly.

Here's how:

1. Navigate to Settings (Gear Icon).
2. Under Lists, select Recurring Transactions.
   
3. Locate the template you need to recreate. Click Edit in the Action column.
4. Note down all the necessary details you will need to recreate the template.
5. Go back to the list of recurring templates and click on New.
6. From the Transaction Type dropdown menu, select the type of template you wish to create.
   
7. Fill out the new template. Make sure to select Scheduled from the Type dropdown menu.
8. Finally, click Save template to complete the process.

In the meantime, I can also suggest manually sending the invoice transactions that weren't sent to your customers from your recurring invoice transactions.

For more details about the process, you can refer to this article: Fix failed recurring transactions in QuickBooks Online.

However, since you've mentioned that you have a large number of invoices, I recommend contacting our Live support team for further assistance. They have the tools to do screen-sharing to directly view your screen and provide targeted guidance.

Lastly, I'll provide this resource for guidance on how you can record customer's invoice payments in QBO: Record invoice payments in QuickBooks Online.

I'll keep this thread open if you have other concerns about recurring invoice transactions in QBO. The Community is always here to help.

This does not solve the problem - how does a recurring invoice randomly get "damaged" and if it is damaged why does it work one month and then not and then go back to working normally again after that?  It makes no sense - you system is broken and no one cares to fix it.  A complete joke. 

This just happened to us.  Completely random for the past two months.  Some recurring invoices have been generated and some have not.  When you review the recurring information, the next date has been set to the next run date, while no invoice has been generated.  This is very concerning.  When I reached out to support, they said that there was an open ticket.  Great!  But, I would like to ask Intuit why they would not email us about this (we are an accounting firm). 

This is definitely an issue that should be communicated with the community.  Other software services will report critical issues like this to their user community.  And yes, I say this is a CRITICAL issue since it is dealing with us collecting our revenue on time.  Maybe I could talk to our account representative about this.  Oh wait, we do not have any such thing with Intuit.

I understand how crucial timely communication is, especially for an accounting firm like yours. Also, I appreciate your patience as we work through the issue with your recurring invoices, bbat. Allow me to show you the steps in contacting our QuickBooks Online (QBO) support team.

Our team is currently looking into the situation to identify the cause of the problem you’ve described. Since you have been informed about the open case regarding this matter, you will receive email notifications with updates as they become available or get a callback.

In the meantime, you can contact our QBO support for updates. That way, you will be able to discuss the specifics of your situation, and they can provide insights into the status of the investigation.

Here's how:

1. Log in to your QBO account.
2. Click the Help button.
3. On the Search tab, enter Contact Us on the search bar.
4. Click Callback to speak with an agent.

Furthermore, refer to this article for detailed steps in recording your paid invoices in QBO.

After recording customer payments, you can create and send statements to notify them of their open balances.

I hear you about how crucial it is for your business without the recurring invoices, bbat. Following the steps outlined above, you can better manage the situation while we work towards a resolution. If you have any questions or need further assistance, please feel free to reach out. We are here to help you.