Recurring invoices did not go out today. What's the status?

Thank you for bringing this out to the Community, Mattjoco.

There are several reasons why recurring invoices may stop working. To ensure they continue to function, make sure your recurring invoice template is set to "Scheduled" and has not reached its "End Date" or "Maximum Occurrences".
 

Here's how:

1. Go to Settings .
2. Under Lists, select Recurring transactions.
3. Find the template you want to recreate, then select Edit in the Action column.
4. Print or write down any details you’ll need to recreate the template.
5. Return to the list of recurring templates, then select New.
6. From the Transaction Type ▼ dropdown, select the type of template you want to create.
7. Fill out the template and be sure to select Scheduled from the Type ▼ dropdown.
8. Select Save template.

If the issue persists, you can delete the recurring invoice template that's causing the problem. Then, create a new one to further isolate the issue. Here's how:
 

1. First, let's go to the Gear Icon. 

2. Next, select Recurring Transactions. 

3. Find the invoice template you want to edit, and click on Edit from the Action column. 

4. Make sure to jot down all the recurring invoice details, as you'll need them later when you recreate the template. 

5. Once you have everything you need, head back to the template list and click on New. 

6. Enter all the invoice details and then hit Save and Close. 

7. Once completed, select the problematic recurring template.

8. Click on Edit, and then choose Delete.
 

Furthermore, Check out these resources that can help you handle your recurring transactions in QuickBooks Online: 
 

• Fixed failed recurring transaction in QuickBooks Online.
• Create recurring template.
• Recurring transaction doesn't send automatically.

If you have more question related to sales form, don't hesitate to reply to this post. We're available 14/7. Have a great day.

This doesn't solve the problem.  Every single invoice has not gone out this month.  They are all still sitting in recurring without being sent with dates from 3/1 forward. 

We just experienced this with 4/1/24 invoices, nothing has gone out today. 

Their suggestion was that today is the first of the month after a weekend! QB doesn't operate on a bank schedule for sending invoices! Regardless of what day of the week the chosen send date falls, they go out. 

They really need to do better for their customers.

Years ago, they had actual knowledgeable people who could help troubleshoot issues.

The man today did not even check his current info to see if there are previously reported problems with this same issue today. I had to suggest it!

I recognize how important this matter is, MRobinson0111.

At the moment, we haven't received any reports related to invoices. Since you're experiencing this issue, in the meantime, you may consider deleting and recreating invoices to sort this out.

To delete follow these steps:

1. Go to the Sales menu. 
2. Click the All Sales tab. 
3. Look for the invoice that you want to delete. 
4. In the Action column, hit the dropdown option. 
5. Choose Delete. 
6. You'll be prompted with a warning message, select Delete. 

To recreate an invoice, you can refer to this article: Create an invoice in QuickBooks Online.

If the issue persists, I suggest contacting our support team for further assistance. Here's how you can reach out to them:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, you can use this article: Record invoice payment in QuickBooks Online. 

If you have further questions or information regarding the invoices, please leave a comment below, and we'll be right here to help you. Have a great day! 

I am shocked that this kind of support is tolerated.  Of course, this is a known-issue and customer service managers should be fired for allowing this answer to be communicated....  lazy reps and lazy managers is just part of QBO culture. 

Erwin - Your companies' error - lazy development and careless QA process caused this problem.  After wasting countless hours in your customer support department (which is the worst across any industry), your advice is to delete and recreate every recurring transaction.  What a joke -- I have over 300 recurring transactions... of course, no big deal for you guys to just tell your customers to go do extra work.  Embarrassing... or at least it should be. 

I had the same issue this morning with my recurring invoices. I was able to go to Sales, invoices, Today's Date, batch actions, and then send. It appears to have worked. When I go to my audit log it shows all my invoices were sent.

I had the same issue eith my recurring invoices this morning. I was able to go to Sales, invoices, select Today's Date, batch send. And it appears to have worked. When I go to my audit log it shows they sent.

That’s great info to know! Thank you!!