We understand the importance of sending your invoices to your customers flawlessly, kylle.
There's no need for you to change the settings of your invoice. As per checking in our system, i found an ongoing investigation regarding the "Delivery Issue" when sending invoices named INV-99952. Therefore, to ensure your concern reaches the relevant team, I suggest contacting our online support. This way, they can add you as one of the affected users and look into this matter promptly.
Here's how:
- Log in to your QBO account.
- Click Help (?).
- Select Contact Us and choose a way to connect with us:
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- Start a chat with a support expert.
- Get a call back from the next available expert.
You may also want to learn more about the support hours of QuickBooks.
Moreover, you can also check this article as a reference when receiving invoice payments in QuickBooks: Record invoice payments in QuickBooks Online.
Feel free to give us an update or post your QuickBooks-related concerns in the Community forum. We'll make sure you're taken care of.