Snap receipt is not working. Not able to take pictures of receipts

Hi there, @dafcomsolutions-. Let's work together to fix your snap receipt issue.

To begin, may I know if you encounter any error when attempting to snap a receipt? Any additional information is a great help so we can get close to the resolution.

Meanwhile, you can also clear your app's cache to refresh the data. There are times that the stored cache can cause unusual behavior with the system. Please refer to the steps below.

For Android:

1. Select the Gear icon at the top right.
2. Choose Settings.
3. Then, click Refresh Data and tap Yes.

For iOS:

1. Click the menu button.
2. Then, choose Help & Feedback.
3. Select Refresh Data and click Refresh.

Once finished, test to snap a receipt again and check if it's now working. If the same thing happens, I'd recommend uninstalling and reinstalling the application to have a clean slate. I'll show you how:

For Android

1. Open the Google Play Store app.
2. Click menu and select My apps & games.
3. Next, tap on the QuickBooks Online (QBO) mobile app.
4. Then, select Uninstall.

For iOS

1. Launch the Settings app on your iPhone or iPad.
2. Next, click General.
3. Then, tap [Device] Storage.
4. Select the QBO mobile app.
5. Click Delete app.
6. Select Delete to confirm.

To reinstall QBO mobile app for both Android and iOS, please see this article: How to download the QuickBooks Online mobile app. This also provides a link for supported mobile devices compatible with running the application.

Additionally, I've added these links to serve as your reference in using the receipt snap feature in QBO:

• Upload your receipts and bills to QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

Once your receipt is successfully uploaded to your QBO account, the next step is to review and categorize them to ensure they are allocated to the correct accounts.

Feel free to leave a reply below for any additional details you can add. I'd be always around to assist you further. Thanks for dropping by.

Hi,

I cleared the cache by refreshing the data but still not able to use the snap receipt widget. I have attached a screenshot of the error message I keep getting. I will uninstall it and reinstall to see it works.

Did you find a solution to this problem? I have also been unable to 'snap receipts' for a couple of weeks now. Seems like with the latest app update this problem appeared. Any help is greatly appreciated as I also rely upon this feature heavily. 

It isn't the kind of experience we want you to come across, breakwater.

I'm here to ensure you use the snap receipt feature.

Have you tried the steps shared by Divina_N? I'd suggest giving it a try. If so, yet, the same issue persists, I'd suggest reaching out to our Technical Support team so we can investigate this matter.

Once this is resolved, feel free to pin these links as your guide in managing receipts:

• Upload your receipts and bills to QuickBooks Online.
• Email receipts and bills to QuickBooks Online.

I'm just around whenever you have concerns about the said feature.

win10 desktop pro plus 2023

samsung s23 android up to date

first time try snap take photo on phone, upload to desktop:

take photo

click button to upload

it provides list of three companies to choose from to upload to - they are all the same so i arbitrarily select the first one.

says its uploaded.  go check the QBD > vendor > receipt management

no photo there - not processing .  not in reviews.  wait some long time. still not there.

try again. this time it doesn't provide list of 3 companies so I cant try a different one and I don't find a way to force it to provide the list of 3 by restarting the app or the phone or uninstalling the app and reinstalling it.

snapping photo and uploading again.  still not show in QBD.

However, QBD > vendor > receipt management > browse to upload

works Okay.

[email address removed] does not work.  send a photo there.  it never shows up in processing or reviews.

wanna be able to snap a receipt on the phone and upload successfully to QBDesktop, please.

emailing photo did work.

but, i need to be able to upload a snap photos from phone.

I appreciate the steps you've done to resolve the snap photo issue, glassr.

QuickBooks Desktop (QBDT) lets you upload and review your receipts from the mobile app. You'll just have to ensure the image is in a PDFs, JPEG, JPG, GIF, or PNG format. This way, the file will show up in the Documents uploaded from mobile window.

Once you're all set, you might want to check out this link for reference in matching your accounts efficiently: Reconcile an account in QuickBooks Desktop.

I'm all ears if you have any other follow-up questions about uploading receipts in QBDT.