Totally agree. I'm dismayed reading the comments and seeing this is still an issue today. I'm experiencing it as well, in the form of syncing donor donations over from our donor platform into QBO and getting this error. Absolutely maddening that it still won't work after trying all the steps in a number of threads.

I am having this exact issue.  What did you do to resolve it?

Thanks for letting us know you experiencing the same issue, @KristyWells.

When an employee, vendor, customer, or account is made inactive in QuickBooks Online, this error occurs. We can go through the Audit Log to see if there are any reports about the changes.

Here's how:

1. Go to the Gear icon.
2. Under Tools, select Audit Log.
3. Hit the Filter drop-down, select All User under User drop-down list.
4. Choose All Dates from the Date drop-down list.
5. Under Events, click on Show only these events and tick the Lists box.
6. Once done, hit Apply.

This page contains all of the edited workers, customers, vendors, and accounts. When you see an asterisk next to an employee's name, it means they've been deemed inactive. After the names of consumers and vendors, you'll notice (removed).

Let's reactivate what was removed once you've located it, and then resubmit your payroll. Please contact Customer Support if you are unable to activate them or if you notice that nothing has been erased. They have the resources to look into the error.

We're always here to back you up. Just leave a reply to this thread if you need more assistance about this matter or QuickBooks. Stay safe!

I have been having this problem for several weeks now.  Trying to reclassify a handful of deposits to a different account.  I have re-activated all inactive accounts (a bank account and an income account, specifically) that may have been associated with these transactions, and yet I keep getting this message:  SORRY.  WE WEREN'T ABLE TO MAKE THOSE CHANGES.  When I hover over the exclamation mark under the "Error" column, it says THE ACCOUNT YOU ARE TRYING TO USE HAS BEEN DELETED.  However, I have re-activated all the accounts, made them inactive again, re-activated again . . . I've even tried an incognito browser as one expert suggested.  I've cleared the cache.  No luck.  Period.

Also, while trying to fix this error, I noticed that a transaction I posted just last week (January 2022) showed up with the date in JUNE 2020.  Really?!!!

Whatever is the glitch in the program needs to be tended to, and soon.  Bookkeepers aren't able to do their jobs with this kind of performance in a program that's supposed to be "second to none."

Hello there, @dvmason. Allow me to share some insights to help you fix the error you're getting in reclassifying deposits to a different account.

I appreciate you trying to troubleshoot the issue. Since you're still getting an error, I recommend logging out and logging back into your account. Review the accounts and make sure they are active. Activate them if there's a need to.

Here's how:

1. Open the affected transaction.
2. Toggle to any active account.
3. Put it back to its original account.

This way. it will refresh the transaction and the page.

Once done and still having the same error, you can contact our Customer Support. They have the resources to investigate your account further.

Also, you can refer to this article to see additional steps if you want to make a customer inactive and make them active again: Make a customer inactive and then active.

Don't hesitate to click the Reply button below if you have additional questions about reactivating an account. I'm always here to help.

Has anyone found a fix for this?  I've had this issue since April... several phone calls and no one can seem to help!!

Have you had any luck?

.

This unexpected behavior is already reported to our engineers, Deegirl81.

I appreciate you for following some steps to get this fix. I'm here to help you use an inactive account in QuickBooks Online.

Since the issue persists, I recommend contacting our support. They can check your account to ensure all is set up and organized. They have tools to determine the root cause of your concern. Here's how:

1. Click Help inside QuickBooks Online.
2. Choose Contact us.
3. Enter a brief description of your issue, then hit Continue.
4. Tap either Start a chat or Get a callback. 

Additionally, you can check this article for more information about managing an account in QuickBooks: Add, edit, or inactivate an employee. 

You can get back to me anytime if you have additional questions about reactivating an inactive account. Have a good one!

Does anybody know how to solve this problem? I have tried all the options, and it's frustrating having to go through this at this time of the year. Specially on my reconciliations, they don't seem to appear what I worked all  2022 , does it just needs time or how can i fix having this issue? Need somebody that have already fixed this problem for real.

Thanks for joining this thread, Ana1360. I'll provide some troubleshooting steps to help you sort out this issue.

First off, are you having an error while syncing your bank transactions from a third-party service? Or by entering it manually?

In the meantime, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once everything's good with using a private window, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

We're always here in the Community to help if you have other questions about QuickBooks. I'll be more than happy to help. Keep safe!