Subscription expiration message

I can help you open your QuickBooks Desktop, @pilot7041.

Let's ensure that you have an active subscription since QuickBooks Desktop (QBDT) won't open if it's expired. To verify it, we'll need to securely check your account through our Phone Support Team. They have the tools to walk you through and manage your company file.

You might also want to try installing the latest, free updates for your version of QuickBooks Desktop, which often fixes subscription errors. It also makes sure you have the latest features and fixes. Feel free to use this link for more detail about fixing the subscription has lapsed error in QuickBooks Desktop.

Keep me posted on how this works. I'll be around the corner to help and sort things out with you. Take care.

I followed the QB instructions and deleted the entitlement file.. It worked but is now giving me a 3371 error and now won't allow me to open Q at all. . I did what is recommended to fix the 3371 error but it did not work. Beyond frustrated. Each of the QB technicians checks that and have all said there is nothing wrong with my subscription, It doesn't expire until August. I had spoken to level 2 support when this happened last time and the problem is still exists. . I have no idea what to do! Is there a level 3 support?

I appreciate your prompt reply and for performing some steps to fix the error, @pilot7041.

Allow me to share additional steps to isolate and solve this issue. I recommend running the QuickBooks Tool Hub tool. This helps fix QuickBooks Desktop (QBDT) issues. Let me show you how.

1. Close your QuickBooks.
2. Download our QuickBooks Tool Hub
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.
5. When the install finishes, open the tool hub on your Windows desktop.
6. Select Installation Issues.
7. Click 3371 Error Fix.
8. Select OK.
9. Then start QBDT and open your data file.

You can also check this link for more details: Fix Error 3371: Could not initialize license properties.

If the issue remains, I suggest running a clean install. This will fixe company file issues in your QBDT by installing the latest features and fixes.

In case you wish to get in touch with our level 3 support team, you'll want to contact our support team and request for our level 3 support.

I'll be around to help whenever you have other concerns managing your subscriptions. Just leave a comment on this thread and I'll get back to you as soon as possible. Keep safe!

Were you able to get this resolved? I was on Chat for 3 days two weeks ago! Thought it was fixed. Logged in and got the same message of locking me out! There is a definite problem with QB and their support!!!

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@pilot7041 wrote:

About a month ago, I was getting a pop up message that my QB subscription was expiring in x number of days. My subscription information is up to date and nowhere near expiration. I went through QB help multiple times  and the problem could not be resolved. I finally talked to level 2 support and was on the phone with them for 3.5 hours and he finally fixed it. Today, the message appeared once again saying 7 days until expiration. At the end of that 7 days, I will once again be locked out of QB. Between now and the 7 days, my checkbook ledger locks up for 8 seconds between each fields making QB incredibly slow to use. I simply cannot keep going through this time and time again. Am I the only one experiencing this glitch? This is most definitely a QB problem to which QB does not have an answer. I am not excited about having to talk to support over and over and spending several hours on the phone. Please help!

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Hi there, @KC535.

There might be a data issue with your company file that's causing this unexpected behavior. I'll share with you some basic troubleshooting steps that can fix this error. 

To start, let's ensure that your payment details for your subscription are updated in the Customer Account Management (CAMPs) portal. Here's how:
 

1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
2. Choose QuickBooks Desktop from your products and services.
3. Select details next to your QuickBooks Product.
4. Click Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
5. Open QuickBooks Desktop.
6. Go to the Help menu and hover over Manage My License.
7. Select Sync License Data Online.

If you're still getting the same error message, install the latest update for your version of QuickBooks Desktop. This often fixes subscription errors. This also makes sure you have the latest features and fixes.

If the issue persists, follow the solution 3 to 5 in this article. This will give the complete steps in fixing the error: Fix subscription expiration message in QuickBooks Desktop. 

Let me know how it goes by adding a comment down below. I'll be more than happy to help you again. Keep safe.

I have the same issue now. How do I fix it, like you, 3-4 hours on the phone with QB. This can't be right?

Welcome to the Community, @jce2670. I wish you didn’t have to go through this.

If you have run the steps above and are still having the subscription message, I recommend contacting our support team again for them to continue with the troubleshooting process. They are equipped with the necessary tools to access your account in a safe environment.

I'm adding this article about the process in case you need it: Fix subscription has lapsed error in QuickBooks Desktop.

I'll be here to provide assistance if you have further concerns about the program. Have a great day.