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R
rsilbereis
October 16, 2018
Question

Verify the notifications email

  • October 16, 2018
  • 3 replies
  • 6 views

I use a third party app to manage my correspondence with clients and bid jobs. I added the quickbooks@notification.intuit.com to my pipedrive (3rd party app) allowed emails so that I can bcc invoices to my client's file. I have to verify the quickbooks@notification.intuit.com how do I do that?

    3 replies

    R
    RCVQuickBooks Team
    QuickBooks Team
    October 16, 2018

    Hello there, rsilbereis.

    I appreciate you checking in with us. Helping out with verifying the notification email is my priority.

    Since quickbooks@notification.intuit.com is an automated email address generated by Intuit, there isn't an option for us to verify it. However, the best alternative we can recommend is to set up your company email address and enable the Email me a copy option in QuickBooks Online (QBO). This allows you to verify the email and receive notifications whenever you send transactions to your client.

    To set up your company email account in QBO, you can follow these steps:

    1. On the left panel, click Customers.
    2. Put a check mark before the customer's name.
    3. Click the Batch actions button and select Email.

    To enable the function that allows you to receive an email when sending transactions, just follow the steps below:

    1. Click the Gear icon at the top of a main page.
    2. Under Your Company, choose Account and Settings.
    3. Click Sales on the left.
    4. Click the Messages section.
    5. Check the box next to Email me a copy.
    6. Click Save and Done.

    I'm confident this will take you in the right direction today. Please let me know if this works when you get a chance to try it. If this wasn't what you needed, any details you can share that would help me understand the situation would be appreciated.

    I
    IT_Admin
    March 7, 2019

    I am sorry to contact this way but I can't find any contact form with Intuit and not being your customer I can't contact you from web site.

    I am IT person and our accounting complain that they do not receiving invoices from our vendors sent from quickbooks. We check and there is a problem with A settingas and DMARC for your mail server. You sent emails from notification.intuit.com and that domain do not exist in Internet. 

    HoneyLynn_G
    HoneyLynn_G
    Level 6
    March 8, 2019

    Welcome to the QuickBooks Community, @IT_Admin.

     

    Thanks for reaching out to us. I'm here to share some insight about emailing invoices in QuickBooks Online.

     

    I've checked my tools, and I was able to confirm that there's an open investigation about being unable to directly send an invoice to your customer. As a recommendation, you can save the pdf of invoice and email it outside of QBO.

     

    I also encourage you to subscribe to our callback feature. Our phone support team has tools to add you to the list of affected users so you can receive resolution updates via email. The notification list is the fastest way for us to update you on when a fix has been implemented.

     

    Please follow these steps in providing your information:

     

    1. Go to Help and click Contact us.
    2. Type in phone support and click Continue.
    3. Select the Get a callback tab and fill in the requested details.
    4. Click the Call me tab.

    And of course, you are more than welcome to visit the Community again if you have any other questions in the future. We'll be happy to answer them for you.

    HoneyLynn_G
    HoneyLynn_G
    Level 6
    April 19, 2019

    Hi there, @@IT_Admin and everyone on this thread.

     

    I'm updating this post to inform you all that the investigation about being unable to send invoices in QBO (INV-26508) is now tagged as closed and resolved. 

     

    You should be able to utilize the e-invoice feature with no issue.

     

    If there's anything else you need, just tag my name or click the Reply button. I'd be here to offer help. Wishing you and your business continued success!

    J
    JC_IDC
    April 1, 2021

    This is a spam email!
    I just received this from the same email address - Quickbooks/Intuit should do something about this please as it's really confusing and a typical phishing email using quite a believable email!

    (I know it's spam because I'm in the UK so definitely not charged in dollars for anything purchased for that amount and I am in the middle of doing my accounts so I know 100% of transactions that have just gone through my account this past tax year!)

    This is the email I received that went straight to spam yesterday (but came up in my "invoice search". 

    _____________________

    Your sales receipt is attached. Your credit card on file has been charged and this invoice is now paid.

     

    Thank you for your business - we appreciate it very much.

     

    Sincerely,

     

     

                 

    -------------------------   Purchase Order Summary  ---------------------------

    Sale # : 1773

    Sale Date: 03/31/2021

    Total: $2,395.00

     

    The complete version has been provided as an attachment to this email.

    JasroV
    JasroV
    Level 8
    April 1, 2021

    I appreciate your for taking the time in sharing the email message you received on your end, @JC_IDC.

     

    I can imagine how this confusion affects your business. Rest assured I’m here to help so this gets taken care of.

     

    I’ll need to look into your account and investigate the email message. However, I’m unable to do so for security reasons. With that being said, I recommend contacting our Support team. They have the proper tools to securely check your account and verify the email. Here’s how to reach out to them.

     

    1. Go to the (?) Help icon from your QuickBooks Online (QBO) account.
    2. Select the Search tab.
    3. Click Contact Us.
    4. Enter a brief discussion of your concern and click Continue.
    5. Select either Chat with us (if you preferred messaging) or Give us a call.

     

    You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

     

    I'm also attaching this link that you can read for future reference. This can guide you through the steps on how to personalize your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Have any questions or follow-up concerns about your account? Tag me in your reply and I’ll sprint back into action. I’ll be here ready to help you. Have a good one and keep safe.

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