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Level 1

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

 
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QuickBooks Team

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

Hi harealty18,

 

I can imagine the things that you've been through trying to update your billing information. I'll provide information for cases like this.

 

There are possible causes why payments are not successful, and we've listed them in this article: Credit card declined for QuickBooks Online subscription. I believe they will be able to guide you on how to check things out, like checking with your bank if we're authorized to take charges from your card, checking the limit, etc.

 

I know you did everything with the help of our phone team, but only they have the tools to dig down to the billing details of your account. If this is still left unresolved, I would suggest calling them back for further checking. I presume some of your cases are still open right now because you still have this issue.

 

Feel free to reply to this thread if you still have other questions.

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Level 1

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

No Solution to date, account is still 'locked' by Quickbooks, who are unable to find the cause - Tier 2 support, 5 Customer Service agents, 6 phone call each over one hour long, and now a 'Investigation Case' opened with no suggestion on when or even IF this will be resolved - completely locked out from updating  billing information on QB account , QB doesn't know why 

Highlighted
QuickBooks Team

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

This isn’t the kind of service I want you to experience, @harealty18.


We always aim to provide quality service that you and other QuickBooks users deserve.

 

Rest assured our engineering team is working to fix this as soon as possible. Once the issue is resolved, we'll notify you through your email. For now, I recommend checking your email inbox from time to time.

 

Also, I'm attaching this article that you can use for future guidance in updating your billing information once the issue clears up: Update your billing and subscription info in QuickBooks Online.

 

We appreciate your patience while we’re working to fix this. In case you have any other concerns about QuickBooks, you’re always welcome to post a reply. I’ll be around read to back you up. Stay safe and take care.

Highlighted
Level 1

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

NOPE, NADA, NOTHING - no one has been able to get us access to our account - yesterdays phone call just over 2.5 hours - still locked out from our account simply because Intuit can not fix a bug

Highlighted
Level 1

We are unable to update our subscription billing information with new CC info - 5 days, 7 phone calls to Customer Service unable to fix - anyone had billing problems ?

NOPE, NADA, NOTHING - no one has been able to get us access to our account - yesterdays phone call just over 2.5 hours - still locked out from our account simply because Intuit can not fix a bug

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