We have a handful of paused/unscheduled recurring transactions that still are generating invoices. Why is this happening?

Thank you for posting here in the Community, @lauren.lockwood.

I'm here to help find out why paused recurring transactions are still generating invoices.

Once the recurring transactions were paused, it will stop creating invoices in the future. Make sure that the Next Date of the recurring transactions shows Paused in the Recurring Transactions page. You can check this by going to the Gear icon, click Recurring Transactions under Lists.

If the next date doesn't show us Paused, click the drop-down arrow beside Edit under Action and click Pause. However, if the transaction's next date was paused, it's possible that transactions were created in advance prior to pausing the recurring transactions.

We can also try clearing your browser's cache to check if this is caused by your browser's cache.

Stay in touch if you have any other concerns. Have a good day!

I have the same issue. I pause a bunch of invoices and they are generating invoices. Why is this happening?

Hello, Annieb27.

I'll give some details about recurring transactions in QuickBooks Online.

Once paused, the recurring transactions should stop creating new entries. Your recurring template may have issues, which is why invoices are still being generated. You can delete and recreate your recurring transactions to roll them out.

Here's how:

1. Go to the Gear icon.
2. Select Recurring Transactions.
3. In the Action column dropdown, choose Delete.

You can rebuild your recurring transactions after they've been removed. Follow the steps in this article for additional information: Create recurring transactions in QuickBooks Online.

You might also wish to look at the sites below to learn more about dealing with customer transactions:

• Sales and customers
• Various Reports

You can always reach out to me if you have other concerns with QuickBooks or managing transactions. I'm here to help.