Thanks for reaching out to the Community, @lyndsay-mccully.
As much as I would love to take care of this, we're unable to pull up your account here in the Community space for security purposes. That said, I highly recommend contacting our Support team again. They have tools that can check your account and verify the charges in a secure environment.
Please refer to this article for the detailed steps on how to reach them: Contact QuickBooks Self-Employed Support.
I want to make sure everything is taken care of for you, so let me know if you have any other issues or concerns by leaving a comment below. I'm always here to help. Have a great weekend!
