What is the customer support email? I can't understand the support techs when I call

We've got your back, @gordon-azhomeand.

I have all the resources necessary to address your QuickBooks concerns from right here. Please feel free to leave a comment below and share some information about your goal so I can be of assistance.
 
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I'll be leaving you with some helpful articles about recording and processing customer payments:

• Record invoice payments
• Take and process payments

Thanks for reaching out. I'll keep an eye out for your response.

Quickbooks did not automatically post a payment to the invoice that was sent to the customer? Why? How would I know that this did not post? I have the invoice number and deposit information, but am unsure if you can access my company partition.

thanks

Thanks for getting back to us, @gordon-azhomeand. Allow me to chime in and share additional information about your invoice payment.

Let's try to check if the payment has already been deposited by logging into your Merchant Service account. I'd be happy to show you how. Please follow the steps provided below:

1. Log into the Merchant Service Center.
2. From the top menu, click Activity & Reports.
3. Click Transactions.
4. Select Card (credit card) as the transaction type and a date range. 
5. Click the Trans ID number to display a detailed view of the transaction. 

Also, the funds usually reach your bank account within 2 - 3 business days of the transaction. It varies on the time you enter transactions, and on how long it takes the bank to verify and process electronic deposits. Credit card payment deposits take 1 - 2 banking days. Bank transfer (ACH) payment deposits can take 2 - 7 business days. To learn more about this process, read through this article: Find Out When QuickBooks Payments Deposits Your Money. 

If it's beyond the lead time, I'd recommend contacting our Payments Support Team. Just get their phone number in the QuickBooks Online Payments & Merchant Service Center section. They can verify the status of your payment and confirm when it will be deposited into your bank account.

Once deposited, go to the Invoices tab from the Sales menu. Then, you'll be able to review the transaction's status as Deposited in the Status column. See the screenshot below for your visual reference. 

I also encourage you to review some of our commonly asked payment questions through this article: QuickBooks Payments FAQ. You'll see all the topics to look up when need help with QuickBooks Payments.

Let me know if you still have questions about invoice payments or concerns with QuickBooks. Just drop them in the reply section below, and I'll be glad to answer them for you. Take care.