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LITTLEHOUSEPRODUCTIONS
Level 1

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

how do i get past the error when posting an expense on a credit card?
5 Comments
Joesem M
QuickBooks Team

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

Hi there, @LITTLEHOUSEPRODUCTIONS.

 

Unexpected behaviors or errors in QBO are usually caused by the stored files in your browser. If the cache is holding too much data, it can affect the browsing performance that can cause an error message like the one your getting.

 

That said, let's try logging into your QuickBooks Online (QBO) account using a private (incognito) browser. Here’s how:

 

•  Command + Shift + N (Safari)

•  Ctrl+ Shift + N (Google Chrome)

•  Ctrl + Shift + P (Mozilla Firefox)

 

If it works fine as suggested, we can clear your browser's cache to delete those temporarily stored files and free some space on your browser's data. You can also do this task on other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox. Clearing it will refresh the system, and you'll be able to work with clean trash.

 

I'm also adding this article to further guide you in managing the growth of your business using QuickBooks: Help Articles. It includes topics about account management, banking, expenses, etc. You can click the + More topics button to view other selections.

 

Please let me know if you have other questions regarding QuickBooks Online. I'd be happy to help you how to get things done again. Keep safe always!

ShellyMae
Level 1

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

This is also happening with 1 of my clients (the other 7 onlines are fine)

I have tried Chrome and FireFox

I have cleared the cache in FireFox

I have tried a Private Window in FireFox

 

How can I get beyond this error and why is it happening?

 

Thanks!

katherinejoyceO
QuickBooks Team

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

Thanks for joining this thread, @ShellyMae. Most of the time, unexpected behavior like this is caused by a browser-related issue that can be fixed by clearing its cache. 

 

Since the issue persists on your end, I'd recommend you contact our Customer Care team to take a closer look at the issue. They can also request to investigate the problem whenever necessary. 

 

Here's how to contact us: 

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Navigate to the (?) Help icon, then click the Talk to a human option. (type it again if prompted).
  3. Enter I still need a human.
  4. Click Contact us.
  5. Then choose either Send a message (if you prefer to chat) or Get a callback

 

Should you need to know more about adding an expense to an account, you can manage your Chart of Accounts by following these articles:

 

Let me know if you have additional concerns. We're always here to guide you in any we can. 

 

ShellyMae
Level 1

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

Those options are not there...

Assistant is not available - try again

Search only get results of other frustrated clients that cannot reach anyone to resolve issues....

 

ReyJohn_D
Moderator

What is this while trying to add an expense "Something’s not quite right Unexpected problem : -1" adding expense to accounts

I know other ways on how to connect with our live support, @ShellyMae.

 

You'll get the prompt that the assistant isn't available when it's outside our support hours. In this case, I'd recommend reviewing our guide to ensure our agents can help you promptly. 

 

They're available Mondays to Fridays 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT for Plus, Essentials, and Simple Start users. And, any time on any day for QuickBooks Online Advanced users.

 

Also, you can see the Contact Us option at the bottom when you select the Search tab. I've added a screenshot for your guide:

 

If the odds won't favor you still, I'll outline other options you can do. First, you can use our alternative contact us link.

 

Here's how to do it:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Online, and then Continue as a guest.
  3. Choose your QuickBooks version.
  4. Click the Search for something else button.
  5. Enter your concern in the box provided, like "can't an add an expense".
  6. Click Search, and then please follow the on-screen steps to proceed.

 

Second, you can utilize our quick chat link to connect with our support swiftly.

 

Do you need more expense tips in QuickBooks? Our general support page is a perfect place you can visit for more insights about it.

 

You can tap me anytime if you need a guide or two about expenses in QuickBooks. I'd be here to back you up.

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