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Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

 
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Best answer July 07, 2020

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Highlighted
Moderator

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

I can share additional insights to show the address on mailed invoices, @abouttodumpintu,

 

Have you tried opening your account in a private browser? Large data in the cache results to QuickBooks working unexpectedly.

 

A private window doesn't save your browsing history making it a great place to test browsing interruptions. Try these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

If it works fine in the private window, clear the browser's cache to remove the log files and start with a clean slate.

 

Also, aside from marking the Address box on the Custom Form Style window, you can also use the Message to customer on Invoices field. Anything filled in there will show at the footer of sales forms. Here's how to do that:

 

  1. Go to the cogwheel icon then select Custom Form Styles.
  2. Use the default invoice template and click Edit.
  3. Tap the Content tab and click the footer section of the template.
  4. Enter the address on the first box below Invoices.

  5. You can also go to the Emails tab and change the message so the customers will see it on the email body. See these snapshots:

For your guide on how to edit your sales form templates, see this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Let me know how you get on after the steps. I'll be right here if you need anything else. Have a nice day!

View solution in original post

10 Comments
Highlighted
QuickBooks Team

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

Hi there, abouttodumpintu.
 

In QuickBooks Online Essentials, Plus, Advanced, and Accountant plans, you can customize invoice templates to include an address in the Header section.

Here's how:
1. Go to the Gear () icon, then choose Custom Form Styles.
2. Locate the template.
3. Click Edit.
4. Open the Content tab.
5. Hit the Pencil (✎) icon.
6. Use the + Address option and tick Street Address.
7. Enter your address.
8. Select Done.


Now customers will be able to see where to mail their payments upon receiving their invoices.
 

I've also included a detailed video tutorial:


You can find additional information about customizing forms in our Customize invoices, estimates, and sales receipts resource.

If you're using a subscription type that doesn't include this feature, you can upgrade your plan at anytime.
 

I'll be here to assist if you have any other questions. Have a great day!

Highlighted
Level 1

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

This only works if you print the invoice. How do you make it show up when you EMAIL the invoice?

Highlighted
Level 1

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

This is me by the way. Your system would not allow me to log in with my old username. Only post the question.

Highlighted
QuickBooks Team

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

Hello there, @_IP.

 

I tried to replicate the steps given by my colleague ZackE. Based on the troubleshooting steps, your customer will be able to see the address to mail their payment. 

 

 You can check the screenshot below.

 

outlook.PNG

 

I’m adding here an article that will help you if you need some information or steps while using QuickBooks Online. Help article.

 

Please leave a comment below if you need further assistance on customizing your invoice template. I am here to help. Have a nice day!

Highlighted
Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

 bad link.

Highlighted
Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

That's not an invoice. the secretary prints the invoice puts it on bosses desk and then nobody can pay it because there's no address on it.

Highlighted
Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

I called tech support and they told me that it works on their end and sent me the same instructions but it still doesn't work. Send yourself an invoice and see if it works

Highlighted
Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

This is the way to make it work. my problem ended up being something wrong on the back end with my database. It would not allow me to do this until somebody did something. This was the first thing I tried and it would not work.

Highlighted
Moderator

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

I can share additional insights to show the address on mailed invoices, @abouttodumpintu,

 

Have you tried opening your account in a private browser? Large data in the cache results to QuickBooks working unexpectedly.

 

A private window doesn't save your browsing history making it a great place to test browsing interruptions. Try these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

If it works fine in the private window, clear the browser's cache to remove the log files and start with a clean slate.

 

Also, aside from marking the Address box on the Custom Form Style window, you can also use the Message to customer on Invoices field. Anything filled in there will show at the footer of sales forms. Here's how to do that:

 

  1. Go to the cogwheel icon then select Custom Form Styles.
  2. Use the default invoice template and click Edit.
  3. Tap the Content tab and click the footer section of the template.
  4. Enter the address on the first box below Invoices.

  5. You can also go to the Emails tab and change the message so the customers will see it on the email body. See these snapshots:

For your guide on how to edit your sales form templates, see this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Let me know how you get on after the steps. I'll be right here if you need anything else. Have a nice day!

View solution in original post

Highlighted
Level 3

When I email an invoice to my customers I keep getting complaints that there is no address to mail the payment. How do I change this?

It seems like I generate these issues by switching between desktop and web browser versus mobile device and mobile app. I will try using an incognito window from now on, thank you.

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