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Level 2

When I go to Intuit Account and Payment History I get a blank screen even though bank statement reflects payments made to Intuit for QBO subscription?

 
3 Comments
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QuickBooks Team

When I go to Intuit Account and Payment History I get a blank screen even though bank statement reflects payments made to Intuit for QBO subscription?

The error may appear when there's an issue with the browser, @ PDMT.

 

The best thing that we can do is to perform some basic troubleshooting by following these procedures:


Let's access your account using a private browser. This a special mode where the browser doesn't record the browsing activity on the local device, so no trace will be left on the computer. Here's how:

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

If you can now view your payment history, then let’s go back to your browser and clear the cache to free up the storage space.

 

If the blank screen still exists, try using a different browser. This might be a temporary issue with QuickBooks and the current browser that you use.

 

Let me also provide you a link to check if your browser is compatible with QuickBooks: Fixit.intuit.com.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around to help.

Highlighted
Level 2

When I go to Intuit Account and Payment History I get a blank screen even though bank statement reflects payments made to Intuit for QBO subscription?

Clearing cache or using the Incognito mode do not fix anything.

User Interface Says: Record 1-24 of 0

A quick check in Chrome Developer Tools shows that no payment history data are being downloaded.

Looks and behave like a bug... so it must be a bug!

Highlighted
QuickBooks Team

When I go to Intuit Account and Payment History I get a blank screen even though bank statement reflects payments made to Intuit for QBO subscription?

I appreciate you for performing the steps provided by my peer above, @PDMT


To help determine why the payment is not reflecting on your QuickBooks Online account, I recommend contacting our Customer Care Team. They have the tools to pull up your account and do further investigation about this issue since clearing the cache doesn't make a difference.

 

Here's how you can reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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You may also scan through the links attached to learn more about changing and viewing the details of your QBO subscription:

I'll be right here to help if there's anything else you need. I'd be happy to assist you. Wishing you all the best in everything that you do!

 

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