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When I try to view the inactive customers they are not showing up when I choose the view inactive clients button. Done this a million times, not working now.

 
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When I try to view the inactive customers they are not showing up when I choose the view inactive clients button. Done this a million times, not working now.

Hello there, @renee7.

 

Thank you for joining the Community. Allow me to help share some information why you're unable to view the inactive customers. 

 

We've received an update from our engineering team that this is an ongoing issue. They’re continuing to investigate the cause so they can come up with the fix for this unexpected behavior. In the meantime, you can manually find customers in the list until we fully resolve this for you. 

 

I also suggest calling our phone support to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available.

 

Here's how you can reach them: 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact#.
  2. Select your QuickBooks product at the top right.
  3. Select a topic. 
  4. Click the green Get Phone Number button to see the support number.

We’ll definitely keep you posted once the issue is resolved.

 

Thank you for your patience as we work through this issue. If you have any other questions, please don't hesitate to reach out to the Community again.

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