When paying contractors through QB payroll, I receive this error "Validation failed". What is causing this problem?

I can help you with resolving the error you've encountered when trying to pay your contractor, @jwilson955.

You’ll receive this error code when trying to pay your contractors through direct deposit. Make sure to set up at least one employee to use direct deposit to pay your contractors.

Here’s how to add an employee to your account:

1. Go to your Payroll and select Employees.
2. Click on Add an employee and then add all the necessary information.
3. Select Done.

See this article for more information about adding employees to your account: Add a new employee to your payroll.

You can also refer to the following article for detailed guidance on how to pay your contractors: Pay a contractor with direct deposit.

Reach out to me if you have additional questions in processing your contractors payment. Please know I’m just a comment away for help. Have a great rest of your day.

No.  The reply did not solve my problem.  I still need help.  It is possible that I have something set up incorrectly.  

Also, I requested a direct deposit limit increase.  I don't have an answer to that request.  I did receive a request number 107890.

I have been trying to get my problem resolved for over a week without success.  Please, please, please get someone to help me.  I need to pay contractors but cannot.

thank you for this reply but it did not solve my problem.  I might have something set up incorrectly.  I need to talk to someone who fully understands the payroll module.  I still cannot pay my contractors and it is becoming critical.  I've been trying to get this problem resolved for over a week.  I am still getting "Validation failed".   What does that mean?  I cannot find a resolution on my own.

I also requested a direct deposit limit increase.  I have not received an answer to that request.  I got a request number 107890.

Janet Wilson

Review Judge

I appreciate you for taking the time and effort you exerted to pay your contractor using direct deposit, @FinishingRoom.

I want to make sure this issue gets resolved so you can get back to working order.

Before anything else, have you performed some browser troubleshooting steps to fix the issue? If you haven't yet, I suggest doing it so. It's possible that the browser you use had a data issue, thus causing QuickBooks Online to act weirdly. For more guidance, feel free to check out this article: Troubleshooting browser problems.

However, if you're still getting the same error message, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on your contractor's setup and provide additional troubleshooting steps to get this resolved. They can also review your request for a direct deposit limit increase. To reach them, please be guided with the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Hit Contact Us.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Payroll Support.

Just in case you'll want to learn more on how to manage direct deposit for your contractors, you can read through this article for more details: Manage direct deposit for your contractors.

Our doors are always open to help you again if you have any other concerns or follow-up questions about paying contractors through direct deposit. Have a great day ahead.