Why can I not tab down to the new line on the mobile invoice like I used to?

Hello, weemselectric. 

I'm here to ensure that you can easily add a new line on the invoice to your mobile app without issues. 

I replicated it and was able to add a new line on the new invoice via mobile. With that said, let's go through some troubleshooting steps to see if we can solve the app's problem.

First, let's make sure that the app is updated. This ensures that the app has the latest fixes and patches to resolve common issues.  

Simply open Google Play or Apple Store (depending on your device). From there, update the app. 

Second, If the same thing happens, I suggest uninstalling and reinstalling the mobile app to fix the problem.  

Lastly, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
• Get the download link through SMS.

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app. 

Please update us whenever you can. We want to make sure that your problems are solved. Take care!

So, on the last mobile version I was able to tap down using next on the keyboard. Now next takes me to the money, the hourly rate, and what not so I have tried what I know to do, and I still cannot tab down the next line for the format that I want prior and future invoices. I uninstall and reinstall this app just so I could show that I have done everything possible that I know to do. I really wish I could have the other version back. I do not like this one one bit.

Thanks for updating us, weemselectric. I'd love to direct you to the best help available so this gets taken care of.

I can see how this situation impacts your QuickBooks experience. Since the troubleshooting steps provided didn't fix the issue, it would be best to contact our support team. They have enough tools to determine the root cause of your concern and provide more solutions.

Here’s how:

1. Select the Help (?) icon in your QuickBooks Online mobile app.
2. Tap Help and Support.
3. Click Contact Us.

You can also use this contact option to connect with us. Just log in to your QuickBooks account through a web browser, then follow the given steps.

In case you want to make changes to your sales forms, check out this guide for more info and complete instructions: Customize invoices, estimates, and sales receipts in QuickBooks Online. It has steps to set a default custom template to ease your workload.

I appreciate your time and effort. If you have any other questions or concerns besides QuickBooks features, please let me know by tapping the Reply button below. I want to make sure everything is covered. Have a good rest!