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dndiaz_castle
July 15, 2020
Question

Why can't I save my journal entry?

  • July 15, 2020
  • 5 replies
  • 97 views
The save button is not working. How can I fix it?

5 replies

G
gayatriluthfias20
Level 1
July 15, 2020

Hi @dndiaz_castle , let's fix this. Just try open in private browser, clear the caches and browsing history, try in another browser engine, or clearing temporary internet files. I provide you with related post ; Created journal entry and not save & Created journal entry and cannot see save button 

For any questions, you could comment below. Have a good day.

T
Thorn205
November 22, 2020

How do I save the manual journey entries in quick books?

R
Rea_M
Level 10
July 15, 2020

You can perform some troubleshooting steps to fix the issue about saving your journal entry in QuickBooks Online (QBO), @dndiaz_castle. I'm here to guide you how.

 

There are times that the browser is full of frequently accessed pages, thus causing some of the system's unusual responses. You can isolate this by logging in to your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, create your journal entry again and save it once done. If it works, return to your regular browser and clear its cache and cookies. This is to refresh the system and remove the older data which can cause viewing and performance issues. However, if the issue persists, I'd recommend creating a journal entry using other supported browsers. 

 

To verify that the journal entry is accurately created, you can pull up the Journal report from the Reports menu. It contains the list of a transaction's debit and credit amounts along with their corresponding accounts.

 

Additionally, I'd recommend reconciling your accounts every month. With this, you can detect any errors early and make sure your transactions are up to date. For the detailed steps, kindly refer to this article: Reconcile an account in QuickBooks Online. It also contains instructions about editing completed reconciliations.

 

Please let me know if you have other concerns. I'm just around t help. Take care always.

 

 

T
Thorn205
November 22, 2020

I’m getting an error message that says please balance debits and credits.

Jen_D
Jen_D
Level 8
November 22, 2020

Thanks for visiting us, @Thorn205,

 

 

When you create a journal entry, the Credit and Debit sides balances should match. If the system detects rounding or difference in either column, the error you mentioned will come up.

 

To fix this, make sure the transactions has the correct numbers. If you are using Multi-currency accounts in the entry, here are some known workarounds you can try:

 

1. Adjust the exchange rate by a little shorter until the journal saves.

2. Try to split the journal to various different smaller journals, maybe 4 lines at a time:

 

If none of that works, try accessing your account in private browsing. The data on a regular browser will constantly overwrite itself and will not remove its history unless done manually.

 

While the incognito mode will not save any history, it is a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

 

If all else fail, I recommend getting in touch with our Support Team. They can help report this concern to our engineers for review.

 

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

 

Follow these steps to reach out to a live agent:

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
  5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

  6. When you're connected, provide all the information about your concern or request a viewing session with out representative.

If you opt to use the Start messaging option and gets an unresponsive behavior, try using a private browser using the steps above.

 

Keep us updated on how the call goes. I want to keep track of the concern if it is resolved so I can provide further help. Have a good one!

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