I created a new journal entry and cannot find the save button

Good afternoon, @lindak1119.

I've got just the steps you'll need to resolve this issue and save your Journal Entry. Missing buttons are a common result of outdated internet files that need cleared from your browser. Sites like QuickBooks Online store these files to save you time while loading repetitive information and images. In order to clear these from your browser, click the respective link below:

Clearing temporary internet files

• Internet Explorer
• Firefox
• Chrome
• Safari (for Mac computers)
• Safari (for iPad/iPhone)
• QuickBooks Windows App (for QuickBooks Online users)
• Microsoft Edge
   

By clearing these files, you'll force QuickBooks to load a new version of everything displayed on the page, likely restoring the Journal Entry Save button. Please reach out to me here and let me know if there's anything else I can do for you, I want to ensure your success. Thanks for coming to the Community and have a great day.

Hi there, @pstirling.

Thanks for joining in the discussion and sharing this. I appreciate you trying out the steps provided by my colleague @MichaelDL. I can help provide other ways to isolate this issue further.

Let's try to zoom out your QuickBooks account. You can click the Zoom (-) to check if the Save & Close button appears. Please see attached screenshot below.

Finally, if you the issue persists, consider trying a different browser or even another computer to make sure the problem is not with the web page.  However, if it's still not working, then it'd be best to contact our QuickBooks Online Support. They have helpful tools that can isolate this issue further.

Here's how to get their contact information:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number.

Please don't hesitate to let me know how it goes. I'll be here to help if you have other questions.